Position Summary:

A patient care coordinator helps the licensed clinicians to provide better care to their patients by absorbing both the administrative functions, as well as assisting with therapeutic exercise delivery. Under the supervision of a licensed physical therapist, the patient care coordinator guides patients through exercises, while observing them during their treatment. In addition, they prepare the clinical environment for the care to be delivered by way of assisting with cleaning, laundering, and preparing exercise set up. The patient care coordinator may also be responsible for answering the phone, scanning documents, tracking POC signatures, assisting patients with their paperwork, scheduling, collecting co-pays and navigating patients through the clinic. This position is often entry level into the field.

Supervision Responsibilities:

This position has no supervisory responsibilities.

Essential Job Functions and Responsibilities:

Treat all employees according to LHM Mission Statement and Core Values.

Establish internal and external relationships of mutual trust and respect.

Assist the licensed clinical team with patient care, within the scope of the State Practice Act.

Help patients navigate the clinical environment.

Clean and prepare treatment areas.

Change and wash linens used in the clinic in accordance with sanitation standards.

Perform clerical tasks such as answering phones and scheduling patients.

Learn and be familiar with basic functionalities of the EMR system, such as viewing the activity log, helping maintain the POC dashboard, new patient registration and scheduling patients.

Collect patient co-pays.

This position may be responsible for the ordering of both office and clinical supplies.

Ability to organize and prioritize workload.

Detail oriented and able to multi-task

Other duties as assigned from time to time. This position description is subject to change at any time.

Required Skills and Qualifications:

Enjoy being busy and productive while focused on patient care and staff development in a fast-paced environment.

Work and think independently, recognizing that all efforts are intended to benefit the team.

Demonstrated commitment to valuing diversity and contributing to an inclusive working and patient service environment.

Values trust and honest communication as essential for creating and maintaining a positive work environment.

Adherence to all company policies and procedures, including HIPAA.

Compassion and empathy and a desire to help others.

Attention to detail; with accurate record keeping skills.

Good interpersonal and communication skills.

Flexible to work a schedule which may include evenings, weekends, and holidays.

Ability to be flexible and accommodate to changing situations with ease.

Be open to learning new tasks and approaching all assignments with an open mind.

Projects self in a neat, professional, and courteous manner.

Physical Demands, Visual Demand, Physical Surroundings/Conditions:

The possibility of work requiring moving objects more than 50 lbs. Also including frequent lifting and/or carrying objects weighing up to 25 lbs. or more. Constant standing and walking to perform the essential elements of the job. Subject to inside environmental conditions. The visual demand is a minimal standard requiring working with computers for documentation and other computer work.

LHM Physical Therapy Institute LLC

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