Parking Operations Manager

Job Details

Job Location

Citrus Center - Orlando, FL

Description

Operations Managers are responsible for acting as a team lead and overseeing the completion and management of specific operational aspects of parking facilities within a designated area. Your role will involve overseeing facility operations, optimizing revenue for all locations, ensuring exceptional customer service at all locations, and assisting in managing the Facilities Management teams to build and maintain a high-performing team within the market.

Essential Duties and Responsibilities

Operational Excellence: Support the team responsible for the day-to-day operations of parking facilities within the assigned market, ensuring they operate efficiently, safely, and in compliance with company policies, procedures and standards. Verify the completion of Daily, Weekly, Monthly and Annual tasks to include reporting and operational aspects

Team Leadership:Provide strong leadership in conjunction with and at the request of the Parking Leadership to parking frontline staff within the area, promoting a positive and high-performance work culture. Set clear expectations, provide coaching and development, and foster teamwork/collaboration.

Customer Satisfaction:Drive a customer-centric approach across the entire portfolio by ensuring exceptional customer service standards are upheld through regular customer interaction audits, reviews, and management adherence to updating customer service tools for the call center. Implement strategies to enhance customer experience and resolve customer issues promptly.

Revenue Optimization: Develop and execute strategies to maximize revenue generation across the area and ensuring proper recording of said strategies for follow up. Monitor revenue performance, identify opportunities for improvement, and implement pricing and operational strategies accordingly. Meet regularly with GM to discuss/assess current market conditions (threats & opportunities) and recommend strategies to achieve a desired outcome.

Cost Management:Monitor and control operational costs within the area, ensuring budgets are adhered to and expenses are optimized. Identify cost-saving opportunities and implement measures to improve efficiency and profitability.

Quality Assurance:Establish and maintain quality control measures to ensure high standards of delivery of the Legacy operating platform. Conduct regular audits of the operating tools provided to managers to manage parking facilities to assess usage and operational performance and implement corrective actions as necessary.

Monthly Reporting:Assist and provide additional resources to ensure accuracy and viability of their monthly reporting package so that it embodies the standard that Legacy has set for reporting and can be sent outwardly to client.

Maintenance and Repairs:Collaborate with the team in the market to ensure timely repairs, maintenance, and cleanliness of parking facilities. Develop preventive maintenance schedules and oversee their execution. Ensure the team is effectively utilizing the Prism module and work orders are being completed in a timely manner.

Technology Implementation:Collaborate with the General Manager of the region to evaluate and implement new technologies and systems that improve operational efficiency, enhance customer experience, and streamline processes.

Other Tasks as needed

Minimum Job Qualifications

At least 3 years of management experience (service-related industry preferred) with responsibility for staffing, scheduling and budgeting/financial management

Previous parking management position with multiple direct reports a plus

Bachelor's degree a plus

Must have demonstrated the capacity to lead and both anticipate & solve problems

Demonstrated ability to manage multiple projects and details simultaneously and operate with flexibility in the presence of shifting priorities

Self-motivated with a clear, courteous and professional manner

Effective verbal and written communication skills; Formal presentation skills a plus

Proficiency with Microsoft Office and appropriate technologies

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Internal Contacts

Regular internal contact is primarily with the General Manager, other members of the management team, and line management, professional employees and the hourly workforce.

External Contacts

Primary external contact is with the company's clients, customers, vendors and various contractors.

Legacy Parking Company

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Parking Operations Manager