Customer Service Specialist

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Customer Service Specialist

Salary

$17.00 Hourly

Location

Fort Myers, FL

Job Type

Temp 81 w/FRS & MED (30+ hours)

Job Number

07591KI

Department

Transit

Opening Date

06/25/2025

Closing Date

6/29/2025 11:59 PM Eastern

FLSA

Non-Exempt

Description

Benefits

Questions

Description

LeeTran is seeking a Customer Service Representative to join our LeeTran team. The Customer Service Representative is responsible for ensuring all riders have a first-class passenger experience while providing a high level of assistance to exceed our customers' expectations continuously. If you are customer-service-oriented and love serving people, then this is your opportunity.

This is a year-round temporary position with opportunities for full-time and future advancement.

Full medical insurance effective on the first of the month following the date of hire

Florida Retirement System: Pension or Investment retirement plans

Duties and Responsibilities

Responsible for providing legendary customer service to passengers or potential passengers

Professionally answer incoming calls and assist passengers with the scheduling of trip requests

Provide friendly service and maintain positive relationships with all internal and external customers

Responsible for greeting and handling customers in a polite and friendly manner.

Resolve passenger issues

May be required to deliver route schedules to organizations as requested

Creative thinker who enjoys a team-based atmosphere

Assist passengers with fare-related inquiries

Handle cash, checks, and credit cards as forms of payment during the bus fare purchasing process; balance a drawer at the end of the shift

Complete required forms and reports

May perform other job duties as assigned

Education, Experience, Licensing

Education: High School graduation or GED

Experience: One (1) year of fast-paced, professional customer service or closely related experience

Driver's License: Possession of a valid driver's license with an acceptable driving record is required

Supplemental Information

Bilingual preferred

Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments

Compassionate and professional when assisting individuals with disabilities

Clear and effective verbal and written communication skills

Able to read, follow instructions, and understand procedures, rules, and regulations

Self-motivated, proactive, and able to work independently

Highly organized with strong attention to detail

Excellent interpersonal skills and a willingness to learn and grow

Proficient with computers and general office equipment

The position's work schedule is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with rotating weekends and some holidays.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

Medical Insurance

Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Medical Reimbursement Account

Dependent Care Reimbursement Account

Pharmacy, including Mail-Order Pharmacy

Informed Health Lines (Nurse Hotline)

Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

Optional Life Insurance

Long-Term Disability (60% of pre-disability salary at no cost to employee)

Short-Term Disability

Sick Leave Pool

Flu vaccinations

Wellness Programs

Financial Benefits:

Florida Retirement System (FRS)

Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

Deferred Compensation (457) Plans

Financial Savings/Management Programs

Eligible for membership with Suncoast Credit Union

Employee Leave Benefits

Holiday Pay - 11 Paid Holidays Annually

Paid Sick Leave

Paid Vacation Leave

Bereavement & Civic Duty Leave

Family and Medical Leave

Military Family & Medical Leave

Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

This is a Temporary position with FRS and Medical Only benefits under the Affordable Care Act (ACA).

I understand and agree with the statement above.

I do not agree with the statement above.

Do you possess a valid driver's license with an acceptable driving record?

Yes

Required Question

Employer

Lee County Government

Address

P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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Customer Service Specialist