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EMPLOYMENT OPPORTUNITY

Title : Adult Outreach Advocate

Job Requisition No: 1803

Program : Community Support Services Geneva, NY

Shift Schedule : Monday - Friday 8:00am - 4:00pm

Salary : Salary pay range is min. $17.52 to a max. $22.82 per hr. based on education & experience (evening & overnight hours may qualify for a shift differential)

Benefits

3+ weeks of Personal Time Off (PTO), first year of employment

Sick Time and Extended Illness Bank

9 Paid Holidays and 1 Floating Holiday

401(k) with Agency match

Voluntary Medical/ Dental/ Vision

Employer Funded Life Insurance

Employee Assistance Program (EAP)

Tuition Assistance

Agency Overview

Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness as well as health care coordination services to individuals with chronic mental and physical health challenges. We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential. Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service.

Essential Job Functions Overview

With general supervision, works from a trauma informed care perspective to perform a wide range of outreach activities related to advocacy, linkage and development of services for persons in need of those services. Individual should strive to create a healing environment that respects the perspectives

and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals' boundaries and differences

Essential Job Functions:

Identifies the needs, problems, strengths, and functioning levels of clients

Interview, support, counsel, and assist clients with securing necessary services, living independently, and accomplishing their individual goals

Develop and maintain professional helpful and supportive relationships with clients, clients' families, and significant others

May personally assist with paperwork, transportation, recreation, etc.

Monitor client functioning and communicate with service providers to assure that appropriate services are available and being utilized

Develop and maintain all records and reports as per organization policies and procedures

Attend meetings both in the agency and the community

Facilitate admission and discharge planning with inpatient programs

Link to resources in the community that may be beneficial

Research available resources and services throughout the county, and surrounding, that can be accessible to the clients and knowledge of how to access them

Complete all documentation within the required timeframes and submit monthly reports

Provide advocacy for the clients when situations arise

Provide outreach calls and visits to clients on caseload; meetings with clients should be face-to-face when possible, and should take place at home, in the community, or at the client's preferred location.

Assist with linkage to benefits

Can effectively utilize Microsoft Office applications, navigate the internet, utilize program software and electronic health records for documentation.

Outreach to the community about the program and provide in-services to programs, providers, etc.

Knowledge of Medicaid's eligibility requirements and the application process

Ability to effectively communicate with providers/care teams to ensure the client's needs are met.

Complete documentation timely and accurately.

Experience, Education, & Physical Qualifications

Typical qualifications are a high school diploma, or equivalent, with two (2) years of relevant experience or an associate's degree in human services or related field. Valid NYS Drivers License as driving is an essential function of this position.

Knowledge:

Thorough knowledge of community services within service area; general knowledge and understanding of mental illnesses, psychiatric rehabilitation model, and related issues; skills for independent living, has a basic understanding of the importance of working from a trauma sensitive perspective.

Skills and Abilities:

Use of contemporary office equipment, particularly a computer with word processing, database and report generating software; to communicate effectively with diverse individuals; to listen, understand and appreciate the experiences of clients; to establish rapport and meaningful professional relationships; negotiate, and instruct; to manage and resolve conflicts; to provide positive role-modeling; to inspire respect, confidence and trust in clients and co-workers; to respect and maintain appropriate confidentialities; to effectively encourage clients toward greater independence and self-sufficiency; to perceive and describe changes in behavior; seek, accept, and learn from Supervisor and peer feedback; to organize time effectively; to plan and implement strategies consistent with client needs and overall organization goals, objectives, and standards; to meet deadlines regularly.

Physical Requirements and Working Conditions:

A significant amount of time driving, which includes different weather conditions. General office environment. Field work which includes community and client residences.

Any external candidate interested in this employment opportunity, please visit our web site at www.lakeviewhs.org .

Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.

Lakeview Health Services

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Adult Outreach Advocate #1803