As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life.

The Medical Records Specialist is responsible for scanning, indexing, and organizing EMR charts for clinic and fulfilling physician, attorney, insurance, disability, and patient record requests.

Essential Functions:

Process medical records for attorneys, patients, insurance, disability, and doctor's offices

Answer incoming calls

Submit attorney invoices

Scan documents

Label and index scope pictures, dictations, and faxes

Prepare schedules for dictation services

Transfer transcription documentation into the EMR

Review and merge duplicate patient accounts

Obtain and upload operative reports for appropriate surgical billing

Identify and upload consults for ERs and fractures from hospital system(s)

Obtain and upload reports from various systems: hospitals, Medstrat, Doc4Docs, faxes and processes accordingly

Maintain strictest HIPAA regulations and confidentiality

Other duties as assigned

Competencies:

Knowledge of medical records work procedures

Knowledge of computer applications

Courteous and professional telephone manner

Skill in identifying and resolving problems.

Skill in exercising initiative, judgment, discretion, and decision-making to achieve organizational objectives.

Skill in establishing and maintaining effective working relationships with medical community, internal staff, doctors, and management

Role Qualifications:

Must be at least 18 years of age

Must have reliable transportation

Proficiency in Microsoft Word, Excel, and Outlook

Digital literacy

Required Skills:

Proactively identify and develop effective solutions

Cooperate with other individuals and departments

Complete assignments in a timely and satisfactory manner

Adapt well to changes in policy and job demands

Demonstrate professionalism with co-workers and the public

Contribute ideas to improve individual and practice performance

Determine the multiple tasks involved and prioritize their completion

Act with integrity, honesty, and truthfulness in all areas of work

Maintain confidentiality and uphold aspects of work that need to remain private

Carry out work duties and responsibilities competently and in a timely manner

Ability to analyze situations and develop solutions

Ethical reasoning and decision-making

Strong attention to detail

Time management, prioritization, and sense of urgency

Excellent verbal and written communication skills

Preferred Experience Requirements:

Minimum of two years office experience; 1-year medical records experience preferred. EMR or electronic record experience required.

Minimum Education Requirements: High School Diploma or the Equivalent

Physical Requirements:

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be provided to enable people with disabilities to perform the essential functions described of the job.

Environmental/Working Conditions:

Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people.

Compliance:

All employees have a responsibility to comply with our organization's policies and procedures, adhere to our Code of Conduct, complete the required compliance training modules, and report any observations of non-compliance.

EEO Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Lakeshore Bone & Joint Institute

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Medical Records Specialist