Laclede Electric Cooperative has an immediate opening for a full-timeCustomer Service Representative

in our

Lebanon office.

Are you passionate about delivering top-notch service with a side of professionalism and a sprinkle of empathy? Do you enjoy helping people, solving problems, and making someones day a little easier? Then we want you on our team!

As a Customer Service Representative, you'll be on the front lines of our member experience, acting as a liaison between Laclede Electric and the community we proudly serve. This role is more than just answering phonesit's about building relationships, upholding trust, and ensuring our members feel supported, informed, and valued.

What you can expect:

Handle service requests (new contracts, transfers, disconnections, etc.) and assist members with payment via phone, in person, or computer

Process payments, deposits, memberships, and construction aid charges

Monitor and manage delinquent accounts, payment arrangements, and refunds

Research unpaid bills and process billing adjustments

Educate members on budget billing and energy efficiency

Take outage calls, input data, and ensure timely follow-up

Issue and monitor service orders for AMI meter readings

Review pre-bill reports and meter readings for accuracy

Assist with cashier duties, mail processing, archiving, and banking runs as needed

What were looking for:

Skills and Abilities

Excellent communication skillsverbal, written, and interpersonal

Strong computer proficiency and administrative ability

Independent thinker with solid judgment

Team player who can collaborate cross-departmentally

Calm under pressure, cool with multi-tasking

Education and Experience

Associates Degree in Communications or Business Administration preferred

Equivalent experience conside

LACLEDE ELECTRIC COOPERATIVE

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Customer Service Representative