Position: US Field Service Engineer - Laboratory Automation

Location: Remote - North Eastern US (primarily Pennsylvania, New Jersey, Connecticut or Massachusetts)

Salary: $90,000 USD per annum

Employment Type: Full-time

This is a remote role with regular travel across the US, primarily supporting customers in the North Eastern region. Occasional travel to Labman HQ in Stokesley, North Yorkshire, UK, will be required for training, technical development and company events.

About the Role

We're looking for a Field Service Engineer to join our Support Team and provide technical support to Labman customers across the United States.

You'll install, maintain, troubleshoot and optimise laboratory automation systems, helping customers keep their equipment running safely, reliably and efficiently.

Working closely with customers and our engineering teams in the UK, you'll use practical engineering skills and analytical problem-solving to diagnose faults, carry out repairs and upgrades, provide training and support long-term system performance.

This role could be a great fit for a recent MSc or PhD graduate in Physics, Chemistry, Materials Science, Chemical Engineering or a related discipline who wants to apply their scientific skills in a hands-on, customer-facing technical role.

What You'll Do

Install, commission, maintain and repair Labman automation systems

Carry out preventive maintenance, repairs and system upgrades

Provide remote and onsite technical support

Diagnose mechanical, electrical, pneumatic and electromechanical faults

Support FAT, SAT and system validation activities

Deliver customer training following installation and service visits

Investigate technical issues and implement corrective actions

Work with Labman UK engineering teams to resolve complex problems

Maintain accurate service records and provide field feedback to improve system reliability

Build strong, professional relationships with customers

What You'll Need

Strong hands-on mechanical, electrical, electromechanical or mechatronics aptitude

Excellent analytical and problem-solving skills

Experience assembling, repairing, maintaining or troubleshooting technical equipment

Ability to interpret engineering drawings, schematics and technical documentation

Confidence using hand tools, diagnostic equipment and measurement instruments

Strong communication and customer service skills

Ability to work independently, prioritise tasks and take initiative

Good IT skills, including Microsoft Office

Willingness to travel extensively throughout the US

Valid US driver's licence and eligibility to travel internationally

Experience with laboratory automation, robotics, scientific instrumentation or industrial automation is advantageous but not essential.

Qualifications

We welcome candidates with a PhD, Master's or Bachelor's degree in Physics, Chemistry, Materials Science, Chemical Engineering, Mechanical Engineering, Electrical Engineering, Mechatronics or a related discipline.

Practical experience gained through research, laboratory equipment, internships, personal projects or previous technical roles is highly valued.

Most importantly, you'll be curious about how things work, enjoy solving practical problems and be comfortable getting hands-on with complex equipment.

Company Benefits

Medical, dental and vision insurance

401(k) retirement plan

Paid Time Off (PTO) and company holidays

Company laptop, mobile phone and required service tools

Business travel expenses reimbursed

Ongoing technical training and career development

Opportunity to work with cutting-edge laboratory automation systems

Travel opportunities across the US and to Labman HQ in the UK

Labman Values

IN IT TOGETHER - Shared effort, shared success

EXCELLENCE - Delivering the highest quality in everything we do

HUMILITY - Grounded, respectful, and always learning

SUSTAINABILITY - Building a business that lasts

FUN - Friendly, enthusiastic, and a bit different

Labman Automation

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US Field Service Engineer - Laboratory Automation