SUMMARY: ??While delivering innovative solutions, exceptional service, and trusted results, the Program Assistant maintains control of front office reception area; greeting persons entering establishment, determine nature/purpose of visit, and direct or escort them to specific destinations. The Program Assistant coordinates schedules and provides overall administrative and program support, including receptionist duties.?

ESSENTIAL DUTIES AND RESPONSIBILITIES:?

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Support the customer with check-in/intake process through the kiosk system.

Type letters, memorandum, flyers, and other office correspondence.

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages, and scheduling appointments.

Fax, copy and mail correspondence.

Manage office supply inventory and weekly staff requests.

Maintain control of the front office reception area.

Set up orientation and workshop rooms.

Review correspondence and data received to ensure accuracy and completeness prior to reporting.

Assist with maintaining customer engagement via calls, mailings, and interoffice correspondence.

Assist with maintaining program schedule and transitional phases.

File and maintain records.

Transmit information or documents to customers, using computer, mail, or facsimile machine. Schedule appointments, and maintain and update appointment calendars

Analyze data to determine answers to questions from customers or members of the public. Provide information about establishment such as location of other offices, employees within the organization, or services provided.

Works with a team of professionals to ensure contract goals are achieved.

Adheres to Federal, State and Contractor guidelines.

Assist in Assembly of project audits and invoices

Maintain correspondence with quality assurance, career agents to ensure data accuracy

Process all customer invoices

Perform quality assurance review of customer time and attendance

Back up to Quality Assurance Leader

Present program data to our vendors and partners

KRA representative in external meetings with the Program Monitor

Monitor and assist customers utilizing the Resource Room

QUALIFICATIONS:?To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.?

CORE COMPETENCIES:

Superior communication skills --- oral and written.

Strong interpersonal skills.

Strong project time management, customer service, and organizational skills

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KRA CORPORATION

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Programming Assistant