KPS Global® is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets.

Setting the industry standard for more than 75 years, with experts who work with customers to develop custom cold storage solutions for a wide range of industries including food retail, industrial and scientific markets.

KPSG is headquartered in Fort Worth, Texas, with five manufacturing locations in Fort Worth, TX; Piney Flats, TN; Conyers, GA, San Dimas, CA and Goodyear, AZ.

KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment that rewards creativity, innovation, and hard work.

KPS Global is a privately held company owned by the Viessmann Generations Group and employs more than 850 people.

The Associate Account Manager will be accountable for maintaining a positive customer relationship through accurate, cost-effective, compliant, and buildable quotes, as well as be knowledgeable of all aspects of order management and after-sales support.

Required Skills

Interface with customers, outside sales, and KPS Global leadership

Conduct Quality Control on Quotes and Orders

Save quotes into Laserfiche and maintain quote and order folders, as required

Send submittals with buyout preapproval form, if applicable

Provide clear expectations and drive accountability to ensure all internal and external SLAs are met

Coach, mentor, and provide feedback on Quote Specialists and Customer Service Assistants

Enter service issues

Work on special projects for customers

Create Miscellaneous Orders / Corrective Actions

Accountable for all aspects of order management

Accountable for all aspects of after-sales support

Maintain customer schedules, as required

Maintain Customer Libraries (Specs)

Review & Revise jobs

Maintain a volume of 40-60% of the Account Manager within the same segment

Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist

Required Experience

Associate degree preferred, will consider experience in lieu of

2 years' experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry

Ability to set clear expectations and hold others accountable

Ability to be a self-starter and work independently

Strong emphasis on Math and Technical skills

Strong verbal and written communication skills

Strong prioritization, multi-tasking and organization skills

Detail oriented

Strong MS Office skills

KPS Global, LLC

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Associate Account Manager