Job Description

About the Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You'll Do

Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment

Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service

Meet or exceed individual goals (e.g., credit, loyalty)

Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices

Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards

Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All associate roles at Kohl's are responsible for:

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues

Accomplishing multiple tasks within established timeframes

Following company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

Other responsibilities as assigned

What Skills You Have

Required

Excellent customer service skills and ability to multi-task with strong attention to detail

Verbal/written communication and interpersonal skills

No retail experience required

Must be 16 years of age or older

Flexible availability, including days, nights, weekends, and holidays

Preferred

Client facing retail or service industry experience

Physical Requirements

Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

Ability to stand/walk for the duration of a scheduled shift.

Ability to visually verify information and locate and inspect merchandise.

Ability to comply with health and safety standards.

KOHL'S DEPARTMENT STORES

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