CLASS

SUMMARY:

This class is the first level in a three level Information Technology series. Incumbents are responsible for installing, troubleshooting, repairing and maintaining hardware, software and peripheral

devices.

Incumbents

are

also

responsible

for

providing

first

level

help

desk

support

staff.

ESSENTIAL

DUTIES:

This

class

specification

represents

only

the

core

areas

responsibilities;

specific

position

assignments

will

vary

depending

the

needs

the

department.

Monitors requests, assigns priority and provides first level help desk support. Receives

and

responds

end

user

questions

and

requests.

Troubleshoots

and assists

resolving

issues

with

software,

hardware

and

peripheral

equipment.

Monitors and maintains network systems to ensure functionality and integrity. Provides network system support by assisting with the administration of user accounts, group policies, and security protocols; configuring and maintaining remote

access

solutions;

troubleshooting

and

resolution

of LAN/WAN,

wireless, and VoIP issues.

Supports IT projects by assisting with office moves, system upgrades and deployment of new technology; coordination of specialized equipment set-up or repairs; provision of project timelines, status[]{style="color: #2f2f2f; t

Kodiak Island Borough

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