JOB SUMMARY

Responsible for the clinical and clerical support in the physician office. This includes, but is not limited to, patient assessment, vital signs, phlebotomy, urinalysis/body fluid specimens, EKG's, along with documentation, faxing, copying, and mailing records, completion of forms, scheduling of tests for patients; and pre-certifying patient visits/screenings. Clerical support for scheduling/reception of patients, registration, charging and initiation of new records; and maintenance of current records. Communicates and collaborates with other healthcare team members. Adheres to organizational policies and procedures.

KNOWLEDGE AND SKILLS

Medical assistant/phlebotomy skills.

Typing, computer skills and knowledge of general office equipment required. Excellent communication skills and telephone etiquette necessary. Familiarity with hospital and client community beneficial.

EQUIPMENT/TOOLS/SOFTWARE

Personal computer with windows based programs

Microsoft Office applications

Internet and email

Copier/Fax/Printer/Scanner/Phone

PRIMARY JOB RESPONSIBILITIES

Assists with the clinical area processes and scheduling.

Schedules testing and appointments for patients, releases medical records/films, and notifies patients.

Receives request for services.

Asks appropriate questions to meet requests.

Reviews schedule for available time slot.

Gives client date and time available and clarifies if time is appropriate for client.

Schedules appropriately to meet client and/or regulatory compliance.

Obtains complete information for appointment scheduled.

Demonstrates clerical skills.

Initiates and maintains accurate charges in a timely manner.

Greets and registers clients prior to appointment.

Inputs client information into computer system and updates to maintain ongoing and current health and billing data.

Completes and monitors patient attribution and various excel spreadsheets

Review various eligibility systems related to patient care

Medical Records.

Maintains an adequate supply of forms, materials, and supplies for client charts.

Provides practitioner/physician, patients, and physician offices with requested information.

Makes up new charts with appropriate forms.

Keep medical records neat and orderly.

Files notes appropriately in computer system.

Processes completed charts, and gathers all completed forms and completed medical data.

Forwards completed chart to appropriate area for filing.

Practices Information Management.

Processes charts -- mounting test results, copying completed charts, faxing charts, obtaining physician clearance, company notification of clearance, mailing and final filing of records.

Copying and forwarding records to the appropriate areas.

Gathers charts for information as requested and necessary for the Patient Center Medical Home, Managed Care Organizations, BWC, attorneys, and employers; copy, fax, and/or mail.

Gathers appropriate charts for case management follow-up.

Assembles initial medical record.

Provides comprehensive, coordinated care management through team-based care to all patients.

ADDITIONAL RESPONSIBILITIES

If qualified to do so, (certified phlebotomist and/or certified medical assistant; or other specific training has been completed):

Prepares patients for the nurse and physician.

Records height & weight, if required.

Provides initial documentation on injured patient (injury specific, i.e., arm, wrist, hand, elbow; and which hand is dominant).

Provides gown/shorts for more detailed physicals.

Knox Community Hospital

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