Join our nonprofit team as an Operations Manager, where you'll guide the daily work of our ELFS Department and support and oversee our operations team. This role is perfect for a data-driven organizer who loves collaborating with others, maintaining and building efficient systems, and transforming big ideas into smooth, reliable processes that strengthen our team and deepen our impact in the community. KCR offers a great benefits package with 100% employer-paid medical, dental, and vision for the employee and 6.5% employer contribution to your 401(k) after 1 year!

Please apply at (https://kcr.org/career-opportunities) (https://kcr.org/career-opportunities)kcr.org/career-opportunities/ (https://www.kcr.org/career-opportunities/). If you need assistance with your application please contact Human Resources.

Job Title: Operations Manager

Department: Early Learning and Family Services

Starting Wage: $37.37- $37.37/hr, $77,737.31/yr

Position Type: Full Time, Salaried Exempt

Direct Supervisor: ELFS Director

Work Environment: Office and Occasional Early Learning Classroom Job Summary

This position has oversight of day-to-day operations in the ELFS Department including the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) of children, program quality assurance, and supervision of the Operations Team. This position is highly computer focused maintaining databases, building budgets, data entry and analysis, and monthly reporting. Must have proven ability to organize, prioritize, work independently, and develop projects with other team members. KCR Mission, Vision, & Core Values Mission:

Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability. Vision:

We exist with a clear vision of creating a community where everyone has an opportunity to thrive. Core Values:

Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

Integrity - taking care to honor our commitments in an ethical manner

Compassion - genuinely empathizing with those we serve

Excellence - demonstrating a high level of performance in all we do

Diversity - showing honor and respect to all individuals we serve

Collaboration - so we seek out partnership opportunities

Teamwork - supporting our employees and partners as we fulfill our mission

Job Requirements Qualifications:

Required Education: Bachelor's Degree or higher

Preferred Education: Social Services, Operations, Data, or Similar

Bi-lingual Spanish a plus

Preferred Experience: 2 or more years demonstrated successful Power BI or other data visualization, team management, leading quality improvement initiatives, budget development and tracking

Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date)

Knowledge, Skills, & Abilities:

Must demonstrate recognition and compassion for low-income peoples.

Must be aware and sensitive to Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA).

Demonstrated ability to input, aggregate and analyze data including generation of accurate and complete reports.

Advanced knowledge and experience with MS Office 365 products including Excel and Word.

High level of integrity in dealing with personally identifiable or sensitive information.

Demonstrated successful experience in preparing and processing documentation following relevant process and guidelines (such purchase requests, requests for payment, etc.)

Ability to successfully navigate critical conversations.

Develop strong solutions to ambiguous problems efficiently.

License(s) and/or Certifications:

Valid Washington State Driver's License or ability to obtain one.

Ability to obtain proof of insurability for operating an automobile.

First Aide/CPR/AED certification (within 90 days of employment).

Initial physical exam (within 90 days of employment).

Tuberculosis (TB) Testing (upon employment and before contact with children, testing done before hire will not be recognized).

Current Immunizations per Washington Administrative Code (can be obtained upon hire).

Essential Physical and Mental Functions

Be able to physically match the activity level of a toddler or preschool aged child.

Position requires intermittent sitting, standing, walking, twisting, and bending.

Must be able to get down on the child's eye level and floor.

Must be able to lift up to 50 pounds.

Simple grasping and hand manipulation required as well as reaching above and below shoulder level.

Must be able to withstand exposure to noise in a toddler or preschool classroom setting.

Must be able to build secure, nurturing relationships with children and families.

Able to communicate clearly in English both verbally and in writing.

Cognitive ability to recognize and address safety concerns.

Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.

Must be able to work outside in a variety of weather conditions.

Cognitive ability to discern accuracy and apply to work as necessary.

Physical and cognitive ability to operate a motor vehicle.

Ability to view a computer monitor and use a keyboard and mouse comfortably for up to 8 hours.

KCR Basic Expectations

Must be able to exhibit regular attendance.

Conducts business and performs responsibilities with honesty, empathy, and integrity in alignment with KCR Code of Ethics.

Demonstration of service delivery that aligns with KCR Mission, Vision, and Core Values.

Proactively takes appropriate steps to maintain a safe, clean, healthy, and professional working environment, seeks guidance from supervision/management when there are questions.

Responsibilities- Included but are not limited to

Oversee and support all areas of Eligibility, Recruitment, Selection, Enrollment and Attendance (ERSEA) for Early Head Start and Head Start.

Responsible for compliance of all laws surrounding the reporting of child abuse, neglect, or sexual exploitation including team member training and record keeping.

Oversee ELFS Division quality assurance process by developing, implementing, and managing processes and systems to ensure compliance with all necessary regulations the program is subject to.

Oversee childcare and private preschool billing and payment tracking.

Oversee and manage data systems, archiving of all sensitive programs, and child data in compliance with State and Federal regulations.

Maintain a working knowledge of the Child and Adult Care Food Program (CACFP). Responsible for maintaining records and entry into the Washington Integrated Nutrition System (WINS).

Discuss with program managers and director of non-compliance issues and assist in the development of corrective plans to address non-compliant areas.

Coordinate the annual self-assessment processes for all programs, overseeing the identification and collection of data, and assist the development of action plans based on the outcomes of those assessments

Compile a monthly report of pertinent program statistics, Including not limited to, attendance enrollment, health requirements, family goals, and child outcomes for the KCR Board and Policy Council.

Contribute to the development of procedures, documents, and other systems to maintain compliance with any and all performance standards.

Oversee the compilation and accuracy of the Program Information Report (PIR)

Coordinate with Program Director on fiscal operations including budget, purchase orders, ordering, MIP accounts, and non-federal share accounting.

Complete regular reports for various funding sources.

Able to work in a deadline driven environment

Attend all relevant KCR staff trainings and meetings

Accepts other job related duties as assigned

Behaviors

Demonstrates support of KCR efforts within the agency and community

Works collaboratively with supervisors, co-workers, and KCR participants

Displays positive attitude in the workplace

Takes personal responsibility for own words and actions

Demonstrates willingness to work toward the greater good of KCR

Demonstrates engagement in work activities by participating in meetings, events, and employee committees

Positively contributes to the workplace culture ensuring a welcoming and inclusive environment

Interact with co-workers in a positive manner

Proactively seeks out information and guidance in the performance of their job responsibilities.

Demonstrates a positive demeanor in all interactions with staff and clients and seeks guidance from supervision and management when experiencing difficulties.

Growth

Demonstrates a continuous quality improvement mindset through individual work, interpersonally, and in team settings

Works consistently towards qualification completion including degree completion and/or required certifications/credential(s)

Establishes and communicates professional goals and demonstrates progress towards those goals which may include education, training, future career path, vertical job loading, shadowing, and job share

Demonstrates initiative by seeking training opportunities and completing professional development each year

Maintain industry professional and technical knowledge by attending relevant workshops; reviewing professional publications and participating in professional organizations (E.g, WSCAP HR groups, SHRM, etc.).

Work/Life Balance KCR offers a robust benefits package to support balance between work and life outside the workplace.

Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.

100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)

6.5% Employer Contribution to 401K after first 12-18 months of employment

Employee Assistance Program

Employee Wellness Program

Employee Growth & Development Training Programs

All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions. Kitsap Community Resources is an "at-will" employer. KCR recognizes that ideas come from a varied mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a varied and highly skilled staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law. KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment.

Kitsap Community Resources

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