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TITLE: Office Manager

About Kingdom Trail Association

Kingdom Trail Association (KT) is a nonprofit trail organization based in the Northeast Kingdom of Vermont that

provides recreation and education opportunities for local residents and visitors while working to conserve natural

resources and create economic stimulation. KT delivers its mission by partnering with landowners, local businesses,

government agencies and other non-profit organizations to create and manage inclusive outdoor recreation

opportunities via a non-motorized trail network that is accessible to people of all abilities and identities through

membership.

Job Summary

The Office Manager role supports retail and Welcome Center operations, collaborates on marketing and community

outreach initiatives, and oversees core administrative systems to ensure smooth and effective organizational

operations at Kingdom Trails.

The position serves as supervisor on duty for seasonal staff when the Operations Manager is unavailable and assists

with Welcome Center operations year-round (busy season AprilOctober). This role reports to the Executive Director

and works closely with the Operations Manager, Finance Committee, and seasonal staff.

Join the KT Team

The Office Manager works collaboratively across the organization:

Supervised and supported by the Executive Director, who reports directly to the Board of Directors.

Frequent collaboration with the Operations Manager on departmental initiatives and daily operations.

Regular coordination with the Finance Committee (KT Board of Directors) and bookkeepers.

Support and collaboration with seasonal staff (supervised by the Operations Manager).

Engagement with Trails Department as needed.

Core Job Responsibilities

Administrative Operations

Maintain and update CRM platform to ensure accurate member, donor, and landowner records.

Generate internal reports to support development, operations, and finance efforts.

Coordinate with bookkeeper and Finance Committee on routine financial reporting and reconciliations.

Maintain filing systems and improve office workflows to support organizational efficiency.

Support cross-departmental needs and remain flexible to address evolving organizational priorities.

General Operations and Retail

Support daily Welcome Center operations including greeting visitors, membership and retail sales, waiver

collection, trail and area information dissemination, and route planning assistance.

Serve as supervisor on duty as needed, including keyholder and cash management responsibilities.

Assist with management of general information email and phone inquiries.

Deliver a welcoming and safe visitor experience while communicating KT policies and Code of Conduct.

Assist with general indoor/outdoor maintenance and adherence to operational procedures.

Support retail planning, purchasing, merchandising, and sales strategies to meet budget goals.

Manage inventory tracking, restocking, and online store updates (including product descriptions and photos).

Maintain accurate retail records and overall store presentation.

Community Outreach and Marketing

Assist with community outreach initiatives and maintain positive working relationships within the local and

regional community.

Support development, coordination, and delivery of KT programming aligned with organizational goals.

Assist with planning and execution of KT events in collaboration with the Executive Director.

Support social media content creation, editing, and basic performance tracking.

Other duties as assigned.

Qualifications/Requirements

Minimum 23 years of experience in administrative, office management, retail operations, customer service,

or a related role, preferably within the nonprofit or outdoor recreation sector.

Bachelors degree in business administration, nonprofit management, outdoor recreation leadership, or a

related field preferred.

Proficiency with bookkeeping and CRM platforms (e.g., QuickBooks), Point-of-Sale systems (e.g., Square),

Microsoft Office (particularly Excel), Google Drive, and website platforms; willingness to learn new software

and systems as needed.

Demonstrated ability to manage sensitive financial and personal information with discretion and

confidentiality.

Strong attention to detail, sound judgment, and the ability to prioritize and manage

Kingdom Trail Association

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