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Job Summary: The Customer Service Rep is responsible for completing all the day to day tracking and tracing of Brokerage loads. The primary focus of the customer service rep is working together with Carrier Procurement and Sales to monitor on-time service and communicate problems while maintaining a high level of Customer Service.

Duties and Responsibilities:

Monitoring all pickups and deliveries of Brokerage loads

Update, times and location in TMW

Communicate all potential service issues to Sales and Procurement

Respond to email

Provide prompt and professional response to client's requests for additional information through written and verbal communication

Work closely with operations team to monitoring loads

Maintain a thirst for growth and challenge that will result in career growth and advancement

Act as the right hand of Keller to our customers and Carriers

Knowledge, Skills and Abilities Needed:

Excellent organization and planning skills that accommodate the client's needs

HS diploma, College degree preferred

Strong data integrity skills

Problem solving skills

Proven results in building relationships with carriers

Ability to manage processes

Effective communicator, with strong oral and written skills

Measurables:

Order updating accuracy

On-time service

Customer Account satisfaction

Keller Logistics Group

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