Bilingual Customer Service Representative

SAN ANTONIO, Texas

Information Technology

38624

::: section Job Description

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At IC Solutions, a subsidiary of TKC Holdings Inc., weve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

The Bilingual Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers. Must be able to work

Wednesday-Saturday 8-7pm.

Essential Functions, Duties, and Responsibilities

Answer incoming calls for Inmate Calling Solutions Point-of-Sale Prepaid Collect (PSPC) product

Assist customers in a courteous manner by explaining the product offering, quoting rates, opening accounts, and answering general service questions

Enter customer information into Agent Interface and post payments, including interfacing to the Premise Based equipment of necessary

Complete customer investigations and place outbound calls to provide the best possible customer service

Reporting customer service-related complaints to technical and operational staff for diagnosis and resolution

General duties as assigned

What You'll Need

High school diploma or equivalent required, some college education is preferred

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

Must @type 45 WPM or faster

Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner

Must possess excellent verbal and written communication skills - experience with Microsoft Word and Outlook is preferred

Must have the ability to perform basic accounting functions - experience with Excel is a plus

Benefits

IC Solutions offers comprehensive benefits to all regular-full time employees:

Medical w/prescription coverage

Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.

Dental

Vision

Basic Life and Basic Accidental Death and Dismemberment Insurance

Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.

We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace. :::

KEEFE COMMISSARY NETWORK LLC

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