This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1280569

Job Title:General Manager Bowling & Recreation Center

Company: Just-in-Time Recreation

Reports to:Owners

Pay Range:\$65,000 \$75,000 annually, plus bonus potential

FLSA Status:Full-Time, Salaried (Exempt). Evening and Weekend Availability Required

Position Summary

(Intro for posting) Are you a leader with a passion for hospitality and recreation? Do you thrive in a dynamic customer-focused environment? .

The General Manager (GM) oversees all aspects of daily operations of Just-in-Time Recreation Center. GM is responsible for management of all staff, financial performance, customer experience, and facility maintenance. Ideal for candidates with strong leadership, initiative, and problem-solving skills that thrive in a customer focused dynamic environment.

Key Responsibilities

Operations Management

Responsible for all daily operations of center including bowling lanes, bar, kitchen, arcade, simulators, and events.

Direct quality food and alcohol service in compliance with state laws.

Implement and maintain standard operating procedures (SOPs), quality controls, lane maintenance schedule, and daily checklists.

Monitor and address facility needs including oversight of lane conditions, equipment, and cleanliness standards.

Be a visible and approachable presence to guests, leading by example in customer service and professionalism.

Serve as point of contact for all vendors.

All other duties as assigned.

Leadership & Staff Management

Responsible for personnel management including the recruitment, training, and ongoing supervision of all center staff.

Provide ongoing coaching, feedback, performance evaluations, and corrective actions as needed.

Foster a culture that encourages collaboration, accountability, and transparency.

Ensure all employees deliver excellent customer service and adhere to company policies, standards of safety, cleanliness, and customer satisfaction.

Monitor and ensure compliance with all state and federal labor laws.

Financial Management & Reporting

Manage budgets, payroll, and inventory with fiscal responsibility and transparency.

Review daily sales reports, deposits, and cost controls.

Identify opportunities to increase profitability and implement new strategies.

Prepare financial performance reports for ownership.

Marketing & Communications

Maintain the businesss online presence (social media, website updates, reviews).

Lead marketing and communication efforts, including social media and local outreach, to grow visibility and engagement.

Collaborate with ownership to develop and execute marketing strategies and promotions.

Gather guest feedback to guide improvement and innovation to improve services and offerings.

Strategic Development

Work with ownership to develop and execute business growth initiatives.

Propose new programming and events reflective of current recreation and entertainment trends.

Participate in long-term capital and strategic planning.

Qualifications

3+ years of management experience in hospitality preferred.

Strong leadership and interpersonal skills.

Proven ability to manage budgets and drive profit.

Experience with food service, POS systems, scheduling software, and social media.

Knowledge of bowling center operations a plus but not required.

Availability to work evenings, weekends, and holidays.

Performance Goals

Maintain high customer satisfaction and repeat visitation.

Grow community partnerships and customer base.

Meet or exceed financial targets for sales, costs, and profit.

Retain and develop a motivated, dependable team.

Uphold the businesss reputation as a welcoming, family-run local gathering place.

Benefits

Paid time off (PTO) 2 weeks annually

Meal and recreation discounts

Professional development and industry training opportunities

Just-In-Time Recreation

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