Account Coordinator - Manufacturing Customer Service

Location: Houston, TX 77058 (Clear Lake area) Type: Full-Time, Onsite

About the Company: Our client is a global leader in the catalyst processing industry, serving refineries, gas processing facilities, petrochemical, and chemical plants worldwide. They provide services including catalyst regeneration/reactivation, pre-activation of fresh hydroprocessing catalysts, inventory management, and waste management.

About the Role: We are seeking a detail-oriented and customer-focused

Account Coordinatorto join our clients team. This role is the primary liaison between customers, sales, production, engineering, logistics, and warehouse teams. Youll manage the

full order lifecycle from quoting and order entry through production scheduling, shipping, and invoicing.

The ideal candidate has

2-3 years of customer service or account coordination experience in a manufacturing, industrial, or distribution environment(not retail or call center), strong ERP/Excel skills, and thrives in a fast-paced, team-oriented setting.

Responsibilities:

Serve as the main point of contact for customers and sales on orders, quotes, and job status

Enter and confirm POs, create detailed work instructions (packaging, labeling, testing)

Coordinate with engineering, lab, warehouse, and freight companies to ensure jobs run smoothly

Track customer inventory, create reports, and manage ERP data accuracy

Schedule production batches, ensure approvals, and maintain timelines

Handle logistics (freight scheduling, customs paperwork, shipping documents)

Generate invoices, credits, and acquisition documents

Maintain detailed job checklists, ensuring accuracy and on-time delivery

Qualifications:

2-3 years of customer service/account coordination experience in a manufacturing or industrial setting(required)

High school diploma or GED required; bachelors degree preferred

Proficient in Microsoft Word and Excel; ERP system experience (Dynamics AX, SAP, Oracle, JD Edwards, etc.) preferred

Strong communication skills (phone, email, in-person) and professional demeanor

Detail-oriented, organized, and able to manage multiple priorities

Team player with a positive attitude and problem-solving mindset

JC2 TECHNOLOGIES LLC

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