JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The National Account Manager will be tasked to manage, maintain and grow multiple clients within their assigned geography (assigned branch). The National Account Manager will ensure that they coordinate their efforts within their assigned group of stakeholders for each client (Regional Account Manager, Global Account Manager and local operations). The allocation of time for the National Account Manager should be as follows:

75%: Strategic development of each assigned client within their portfolio (new business)

25%: Tactical operational functions for each assigned client within their portfolio (retention)

RESPONSIBILITIES:

Customer facing

Manages the national business (commercial) relationship for each assigned client.

Identification of possible business at risk

Identification of new client opportunities

Operational excellence

SOP creation, review and sign-off with relevant stakeholders and final distribution. The National Account Manager will ensure that local operations are clear on all client expectations and requirements as noted within the SOP.

Report creation, monitoring and distribution as required for each assigned client.

Monthly Business Reviews (MBRs) to be held with each assigned client to review operational performance and KPI metrics. Feedback from each MBR should be communicated to local operations for any necessary corrective and or preventative actions. This feedback should also be communicated to the respective account management team (Regional Account Manager and Global Account Manager)

Quarterly Business Reviews (QBRs)

Daily Account Maintenance

Operational escalations - as per client SOP. All operational exceptions will be managed by the local branch operations. The National Account Manager will not be responsible for the day-to-day operational activities within the local branch.

Finance (

JAS Forwarding (USA), Inc.

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National Account Manager