This position of Customer Care Specialist will be the primary contact for all JAMAK Fabrication customers. The Customer Care Specialist will coordinate customers needs with the applicable department.

Specific Responsibilities:

Communicate with customers concerning orders, shipments, invoicing of product or any special request.

Communicate any shipment delays to customers

Initiate customer master change requests for the customers computer master file

Send order confirmations to customers when necessary

Make changes to or cancel orders/backorders

Initiate orders for replacement parts and/or for correcting errors

Obtain customer feedback information

Process expedited orders as necessary

Break down job folders, mail invoices, and distribute paperwork as required.

Maintain filing system at all times.

Maintain a clean, orderly department.

Other duties as assigned.

Minimum Qualifications:

Requires a high school diploma or equivalent

Excellent organizational and communication (written and verbal) skills.

Ability to add, subtract, multiply, and divide

Must be a self-motivated, dependable, team oriented person with a positiveCan Doattitude who can be effective under pressure.

The ability to present themselves and information in a professional manner.

Excellent interpersonal people skills.

Willingness to provide excellent customer service

Friendly telephone personality.

Ability to be patient, calm and helpful with internal and external customers to resolve issues in a constructive manner.

Working knowledge of Microsoft Word and Excel.

Prior customer service experience although not required is preferred.

Familiarity with AS400 and Windows operating systems.

JAMAK FABRICATION-TEX LLC

Latest Jobs

Customer Service Representative