Description

Customer Service Associate

Location: Amherst, NY

Hourly Salary: Starting at $20.00 per hour based on experience

Position Responsibilities:

The ideal candidate brings strong communication skills, and a background in customer service and a passion for helping clients succeed. This individual will assist all customer calls by providing clinical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.

Essential Functions:

Answer incoming telephone calls, transfer calls when necessary

Provide customer needs determination and assist customers with their orders

Provide customer with navigating assistance with Ivoclar.com

Assist clinical customers with product usage and offer resolution via E-mailand phone

Prepare and enter customer orders. Coordinate literature requests when necessary

Provide support to Clinical Sales and Inside Sales Account Managersby responding to product and/or literature requests

Provide customer assistance in tracking packages, locating or replacing orders

Perform other clerical/administrative duties or assist in special projects as assignedby the Customer Service Management team

Your Qualifications:

Previous customer service experience required. Experience in a product-related environment preferred.

Strong communication, telephone, computer and data entry skills required

Ability to work independently, prioritize and multitask in a dynamic environment

ERP/CRM/Salesforce experience highly desired

Dental Degree or background a plus

Physical Demands:

Must be able to sit for up to 8 hours a day, view computer monitor and moveabout effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.

Ability to perform filing duties, bend and lift 10-20 lbs.

Benefits Offered:

Medical plan

Prescription drug coverage

Dental plan

Retirement savings plan

Disability benefits

Flexible spending account

Voluntary benefits

Time off program

Wellness program

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Ivoclar

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