Job Summary:

Under direct supervision of the IT Manager this position will be part of the IT department. The IT Technician will actively contribute to department projects and work to support the staff members of the company with tech issues.

Benefits and Perks:

Excellent Heath Care; Medical, Pharmacy, Vision, Dental, Life, STD, AD&D, EAP; 92% Employee, 72% Child/Spouse, 60% Family Coverages.

Competitive 401(k) or Roth options with progressive employer Match.

Regular Performance Reviews (90 days and Annual) with regular Compensation Reviews for Merit.

Essential Responsibilities:

· Technical Support: Provides technical support and resolves problems of a moderately complex nature.

· Installing and configuring hardware and software systems, network devices, and peripherals.

· Setting up user accounts and permissions and managing user access via Active Directory.

· Monitoring and maintaining computer systems and network performance and troubleshooting issues proactively.

· Creating and updating technical documentation, guides.

· Maintaining an inventory of IT assets, equipment, and software licenses

· Staying up-to-date with technological advancements and industry trends to recommend improvements and upgrades to existing systems.

· Some travel and onsite assistance at local job sites and satellite offices needed

· Ability to complete tasks at a timely fashion to meet deadlines

· Responsible for asset management and inventory

· Device provisioning and deployment (Laptops, PCs, iOS, Android)

Required Skills & Abilities:

· Strong customer service skills to resolve problems and provide a positive user experience.

· CompTIA A+ certification

· Cybersecurity knowledge. With certification are a plus

· Advanced Technical Knowledge: Technicians should possess a deep understanding of the organization's IT infrastructure, applications, and services. They should also have specialized knowledge or tools for handling complex issues.

· Technicians may need to use advanced troubleshooting tools and software to diagnose and resolve complex problems.

· Basic networking skill (OSI Model/Connection @types and IP addressing...etc.)

· Working knowledge of Mobile Devices and familiarity of iOS and Android

· Strong working knowledge of Windows 10/11, troubleshooting, configuration, and knowledge.

· Strong Verbal and written communication

· Meet deadlines, work with schedules, and follow timelines.

· Maintain confidentiality of sensitive and privileged information

· Excellent analytical and problem-solving skills

· Attention to detail is a must

· Computer and network security knowledge

· Mobile device proficiency (iOS, Android)

· Computer and network security

· HCSS Experience (preferable)

· ComputerEase (preferable)

Education & Experience:

· Computer Science or Information Technology Associates minimum

· 3-5+ Years job experience a plus

· Drivers License and good driving record needed for insurability.

Hours and Days:

Full Time 40hrs/week; time can vary with workload etc. semi-flexible with managers pre-approval

Compensation:

The salary range includes the minimum, midpoint, and maximum base salary values. A candidate's offer can vary depending on differentiating factors, including but not limited to education, training, or experience. At time of offer the position title level I or II will be offered with compensation.

This position will be Hourly, Non-Exempt, Non-Union paying between $25.00-$35.00/hour.

Work Environment:

This role often operates in an office environment. At times, occasional travel may be required out to other branches or on a construction site. This job position will be working with the company staff to provide support for technical issues. Good communication via phone, email and in person interactions is a key component to this role.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Interwest Construction, Inc.

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