ICS Data provides IT solutions for small to medium businesses in west Michigan and has done so for over 30 years. We are looking to add an IT technician to our team as our client base grows. This is a great role for learning the ins and outs of the technologies that businesses utilize on a day-to-day basis.

Qualifications

Associates, BA/BS, preferably in computer science or a related field IT support: 2 years (Required)

Customer service experience (Preferred)

Troubleshooting experience (Preferred)

Ability to work in a team and communicate effectively.

Ability to multi-task and adapt to changes quickly

Must be able to lift and move items of up to 50 pounds

Job Description

The Service Technician is responsible for handling remote and onsite support of service requests through ConnectWise, our ticketing system.

End user support relating to technical issues involving Microsoft's core business applications and operating systems.

Hardware and software troubleshooting and support.

Support of backup and disaster recovery solutions.

Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.

Benefits

Competitive salary based on experience and qualifications

Health benefits included

Retirement plan with matching

Performance based incentives

Full on the job training & support

Fun working environment and culture

Great opportunity for advancement

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Work Remotely

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

401(k) matching

Health insurance

Health savings account

Paid time off

Retirement plan

Work Location: In person

Intellect Computer Systems Inc

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