Primary Responsibilities:

Provide timely, clear responses to customer questions, ensuring accurate information and effective resolutions.

Deliver attentive, solution-focused support to customers while maintaining a positive and professional experience.

Reach out to clients and customers to update them about the companys latest products, services, and policies.

Assist callers in troubleshooting, navigating the companys website, or using the products or services.

Review and update customer or client accounts with information about billing, shipping, warranties, and other account-related details.

Work together with other call center staff to enhance customer service.

Assist in training new employees and educating them about the companys customer management policies.

Primary Skills and Requirements:

Bilingual, English and Spanish is required

1+ year experience in a Call/Contact Center position OR held an administrative position or similar role

Excellent communication skills, both written and verbal.

Superior active listening abilities.

Exceptional interpersonal skills and the ability to build rapport.

A patient and empathetic approach.

Strong organizational and time management skills.

Ability to adapt and be flexible.

Comfortable in fast-paced work environments.

Troubleshooting abilities, either basic or advanced, depending on the role and industry.

Proficiency in using computers.

Phone skills, including experience with complex or multi-line phone systems.

Comprehensive knowledge of the companys products and/or services.

Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area.

INTEGRITY MARKETING GROUP LLC (PHP AGENCY)

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