VFS

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Summary of Position

The Operations Manager is responsible for ensuring the smooth operation of the Rocket City Family Fun Center and arcade, including lane maintenance, arcade management, and overall customer satisfaction. As the operations manager you will also be responsible for assisting the General Manager in staffing, and training team members, overseeing the operations and guest experience including all areas of service.

Key Responsibilities and Performance/Behaviors

Ability

Can explain and demonstrate Hospitality Behaviors and Performance Standards.

Understands where to get the information needed to complete tasks to standard.

Can explain and demonstrate technical skills used to complete tasks to standard.

Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.

Understands how to take ownership of problems and solve them when solutions may not be available.

Can explain how to request help from others when needed to complete task or goal.

Has complete knowledge and can tell others of IMGRandC products and services.

Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

Performance

Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists.

Responds to obstacles; finds new ways to reach desired end results.

In absence of guidance, acts and takes charge to respond to guest or internal customer needs.

Responds to change by quickly applying talent and skills in a positive way to succeed.

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Operations Manager - Rocket City