Full-Time | Daily, Monday--Friday Between 8:30 am and 6:00 pm (Shift will be an 8-hour shift sometime between these hours)

Job Summary

We are seeking a reliable, long-term, customer-focused Customer Service Representative to serve as the first point of contact for customers in person, by phone, and by email. This position also involves preparing estimates, entering jobs into a computer system, and performing basic file output to digital printers.

This role operates in a busy, fast-paced environment with frequent customer interaction and interruptions. The successful candidate will be able to remain calm, organized, and accurate while handling multiple time-sensitive responsibilities throughout the day.

Essential Job Functions

Greet and assist walk-in customers at the front counter

Answer incoming phone calls while assisting in-person customers

Respond to customer inquiries by email in a professional manner

Consult with customers to find effective solutions to their printing needs

Prepare estimates and quotes for customer orders

Enter job details accurately into the computer system

Perform basic file checks and send jobs to digital printers

Address customer questions and concerns calmly and professionally

Maintain accuracy and attention to detail in a fast-paced setting

Required Skills & Qualifications

Strong verbal and written communication skills including good grammar and spelling

Ability to multitask while maintaining accuracy

Proven experience in directly providing customer service

Strong problem-solving skills and the ability to think critically

Comfortable working with computers and learning new systems

Ability to remain professional when customers have challenging needs

Reliable attendance and punctuality

Able to regularly lift 40lbs unaided

Can work 35-40 hours per week Monday-Friday between 8:30 am and 6:00 pm

Experience with graphic design software a plus

Work Environment & Expectations

Frequent face-to-face and phone interaction with customers

Regular interruptions throughout the day

Multiple tasks requiring focus and accuracy

Time pressure

This position is best suited for individuals who are comfortable in an active customer-facing environment and can manage competing demands without becoming overwhelmed.

ImagePro Printing

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