POSITION DESCRIPTION:

This position is responsible for a variety of activities involved in the clerical support of the physician and resolution of problems related to safety, sanitation and maintenance of the environment. This includes answering/

triaging incoming calls, scheduling surgeries, scheduling appointments, taking messages, sending out new patient paperwork and preparing surgery packets.

ESSENTIAL JOB FUNCTIONS:

Courteously greets visitors to the office. Answers telephone calls in accordance with IHA telephone etiquette guidelines. Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.

Schedules patient appointments.

Sends out new patient paperwork.

Prepares surgery packets.

Obtains insurance authorization for Physical Therapy Evaluation when needed.

Requests copies of x-rays when necessary.

Faxes/coordinates all patient referrals; other physician/testing. Supports other offices, attends required meetings and training, and participates in committees as requested.

Completes special projects and performs other administrative support duties as needed.

Responsibilities for those performing surgery scheduling:

Schedules all surgical procedures, testing and pre-op appointments by calling appropriate personnel and coordinating the schedules of assisting Providers and operating rooms. Troubleshoots problems with schedules by coordinating with staff and Providers. Obtains insurance authorizations and oversees the management of consent forms for surgical procedures and rechecks required by insurance companies. Ensures that hospital has the appropriate forms. Reschedules appointments due to schedule changes and surgery changes.

Completes Central Billing paperwork for surgical procedures including procedure and diagnosis coding. Knowledge and completion of capacity reporting.

Drives to hospital to deliver appropriate surgical paperwork and gather provider mail.

IHA Colon & Rectal Surgery

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