IDR is seeking a Customer Service Quality Auditor to join one of our top clients for an opportunity in Philadelphia, PA. This role supports a busy eCommerce and retail environment, focusing on ensuring high standards of customer service and quality assurance. The company operates in the customer support industry, emphasizing operational excellence and continuous improvement.

Position Overview for the Customer Service Quality Auditor:

Conduct quality audits and monitor customer service interactions to ensure compliance with company standards

Identify opportunities for process improvements and operational enhancements

Document workflows and provide feedback to enhance customer experience

Collaborate with customer service teams to maintain service excellence

Utilize workflow software and Zendesk to track and report quality metrics

Requirements for the Customer Service Quality Auditor:

Bachelor's degree in Business, or a related field

eCommerce or Quality Assurance experience

Customer Service experience, preferably in retail or eCommerce environment

A self-starter who is keen to identify opportunities for operational improvement and process documentation

Experience with workflow software (Microsoft Office, Google Sheets, Monday, etc)

Knowledge of Zendesk

2+ years customer service experience

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success.

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Compensation: $20.69/hr

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.

IDR Inc

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Customer Service Quality Auditor