Front Desk / Customer Service Agent

Looking for a fun and growth-oriented career opportunity? We have it all - culture, environment and growth! Great way to begin your hospitality career. Come check out the Hyatt Place Austin Downtown. Free associate Parking!

Hyatt Place

Hyatt Place Austin Downtown

US - TX - Austin

Posted: Jan 8, 2026

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What You'll Do

A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations

Check the guest in and out efficiently and in a friendly manner

Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures

Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings

Assist in maintaining the cleanliness of the lobby and entrance

Ensure security and confidentiality of all guest and hotel information

Effectively respond to and resolve guest concerns or complaints

Perform other duties as assigned

What You'll Bring

Strong communication skills

A passion for customer service

The ability to be flexible and adapt to any situation

A desire to work as part of the front desk team

An outgoing personality with a positive attitude

Previous hospitality experience always helps, but not required

The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

[This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.]{.small}

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HYATT RESIDENTIAL GROUP INC

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