Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role offers an exciting opportunity to deliver exceptional guest experiences by providing friendly, efficient, and professional service. As a Front Desk Agent, you will manage guest check-ins and check-outs, handle inquiries with enthusiasm, and ensure every visitor feels valued from the moment they arrive.

Duties

Greet guests warmly upon arrival, ensuring a smooth and welcoming check-in process

Manage guest reservations, modifications, and cancellations with precision and care

Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences

Handle all guest inquiries via phone and in person using multi-line phone systems with excellent phone etiquette

Maintain accurate records through hotel procedures, balancing accounts and preparing reports for management

Respond promptly to guest requests or concerns, demonstrating exceptional customer service and guest relations skills

Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently

Process payments securely and accurately while adhering to hotel policies

Uphold hospitality management standards by managing front desk operations smoothly during shifts

Assist with administrative tasks such as filing, data entry, and updating guest information

Prepare and serve food and drinks in the hotel Placery.

Experience

Previous experience in a hotel or hotel setting is a plus

Proven customer service skills with a focus on creating positive guest interactions

Experience working at a front desk or reception area within a hotel or resort environment

Bilingual or multilingual abilities are preferred to serve diverse guests effectively

Familiarity with hotel management software systems and multi-line phone systems is advantageous

Knowledge of night audit procedures enhances operational efficiency during overnight shifts

Strong communication skills, including phone etiquette, are essential for success in this role

Demonstrated ability to handle guest relations professionally under pressure

Able to serve and sell alcohol in the state of Colorado

This paid position offers an engaging work environment where your enthusiasm for hospitality can shine. We value energetic team players committed to delivering outstanding service while fostering a welcoming atmosphere for all guests. Join us to be part of a vibrant team dedicated to creating memorable experiences in the hospitality industry!

Job Types: Full-time, Part-time

Hyatt Place Colorado Springs Downtown

Latest Jobs

Front Desk Agent