Description:

Credit & Collections Supervisor

Location: Puyallup, WA

Salary: $81,000 to $97,000 / Annually (Depending on experience)

Benefits: Medical, Dental, Vision, 401k, Paid Time Off

Full-Time - Monday through Friday, Office Hours

Office work environment with relaxed dress code

Who We Are

Honey Bucket, a division of Northwest Cascade, is the premier provider of sanitation services across the western region, Texas, and Georgia. With over 750 employees across seven states, our people set us apart by delivering safe, innovative solutions and exceeding customer expectations for portable restrooms and services, hand-washing stations, fencing, and storage containers.

Day in the Life:

Northwest Cascade has an?opening for a credit & collections supervisor. This individual will supervise staff, oversee the daily operations of the credit and collections team, establish priorities and partners with sales, operations, and accounting to ensure policies and procedures are consistently followed while maintaining positive customer relationships. The right candidate must enjoy continuous process improvement, have a willingness to learn, be efficient and accurate, have good?communication, collaboration, and time management skills. This person must be able to multitask and work in?a fast-paced environment.

Supervision & Leadership

Supervise, coach, and develop credit and collections staff with an open and approachable attitude

Assign and prioritize workloads to meet collection targets and deadlines

Conduct performance reviews and provide ongoing feedback and training

Promote accountability, accuracy, and professionalism within the team

Credit Management

Review and approve credit applications, limits, and terms in accordance with company policy

Monitor customer credit risk and recommend adjustments as needed

Ensure proper documentation and compliance with credit policies

Collections & Accounts Receivable

Oversee collection efforts to ensure timely payment of outstanding balances

Handle escalated or complex collection issues, including disputes and high-risk accounts

Monitor aging reports and key performance metrics

Ensure accurate application of cash receipts and resolution of discrepancies

Cross-Functional Collaboration

Work closely with Sales and Operations to resolve credit and billing issues

Work collaboratively with Accounting to ensure data integrity and efficient process flows

Communicate credit decisions and collection concerns clearly and professionally

Support the business while balancing risk management and customer relationships

Reporting & Compliance

Prepare and analyze reports related to AR aging, bad debt exposure, and collection performance

Recommend process improvements to enhance efficiency and reduce risk

Ensure compliance with internal controls, company policies, and applicable regulations

Requirements:

The ideal candidate will be organized, detail oriented and must be passionate about taking care of each customer, figuring out what they need and to leave each customer feeling they are 100% satisfied.

Education & Experience

Associate or bachelor's degree in accounting, finance, business, or related field (or equivalent experience)

3--5 years of experience in credit and collections

Prior supervisory or lead experience preferred

Honeybucket

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