This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1428384

Location: Georgetown & Smyrna, Delaware (In-Person, Multi-Site)\ Schedule: Full-Time (MondayFriday | 8:30 AM 5:00 PM, with rotational coverage)

Be the Culture Keeper Who Transforms Every Call into a Moment of Trust.

At HomeWell Care Services Delaware, we believe no one should feel overlookedespecially not our clients or caregivers.

We are hiring aCustomer Experience Supervisorto lead our Scheduling Coordinator team and set the gold standard for how we communicate, solve problems, and serve with compassion. This is not a call center manager roleits a culture keeper role.

If you\'re someone who believes empathy and accountability go hand in hand who finds joy in turning a frustrated call into a grateful one and who knows that internal service is just as important as external servicethis might be your next calling.

Why Join Us?

Mission-Driven Culture Live out our values of equity, empathy,

and community-rooted care.

Competitive Pay & Benefits:Compensation commensurate with

experience + benefits package.

Multi-Site Leadership Influence and coach teams across both

Georgetown and Smyrna locations.

High-Impact Work Improve the lives of clients, families, and

caregivers every single day.

Professional Growth Develop coaching and supervisory skills that

truly make a difference.

Your Role as a Customer Experience Supervisor

In this role, youll lead our Scheduling Coordinators and oversee the tone, professionalism, and consistency of our communications with clients, caregivers, and internal teams.

Key Responsibilities Include:

Coaching and supervising Scheduling Coordinators across multiple

offices.

Responding to escalated client and caregiver issues with urgency and

empathy.

Tracking service quality metrics (e.g., resolution time,

professionalism trends).

Creating SOPs and coaching guides for high-volume call scenarios.

Promoting values-driven communication across all levels of the

scheduling team.

What Success Looks Like

Clients and caregivers feel heard, supported, and respected.

Service complaints decrease while consistency and trust increase.

Scheduling Coordinators grow in professionalism, empathy, and

resolution skills.

Internal culture shifts from reactive to reliable and

values-aligned.

Homewell Care Services

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