Position Overview:

Forge Hospitality is seeking a professional and guest-focused Front Desk Agent to join the team at our Holiday Inn Morgantown team. This role is responsible for providing outstanding customer service, handling guest check-ins and check-outs, and supporting daily front office operations.

Key Responsibilities:

Greet guests in a friendly and professional manner upon arrival and departure.

Process guest check-ins and check-outs accurately and efficiently.

Handle reservations, room assignments, and payment transactions.

Respond to guest questions, requests, and concerns promptly and professionally.

Resolve guest issues and escalate concerns as appropriate.

Maintain accurate guest records and follow cash handling procedures.

Communicate effectively with housekeeping, maintenance, and management teams.

Follow IHG brand standards, policies, and safety procedures.

Qualifications:

Previous customer service or hotel front desk experience preferred.

Strong communication and interpersonal skills.

Ability to multitask and remain calm in a fast-paced environment.

Basic computer skills; PMS experience preferred (Opera system a plus).

Professional appearance and positive attitude.

Dependable and punctual.

Flexible availability, including evenings, weekends, and holidays.

Why Join Forge Hospitality? At Forge Hospitality, you'll find more than a career --- you'll discover a place where your ideas are valued, your growth is supported, and your impact is felt across every property we manage.

Be part of a company where values aren't just words --- they shape everything we do.

Opportunity to play a key role in the financial integrity of a growing hospitality portfolio.

Competitive compensation package with performance incentives.

Comprehensive benefits, including health, 401K retirement, and travel discount perks.

Holiday Inn Morgantown

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