This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12954575

Heyl Royster,a midsize law firm which has an immediate opening for a motivated, customer service focused team member to fill a Help Desk Administrator position in our Peoria office. This position will support the needs of our clients, attorneys, and staff. Join an experienced, hard-working team in a fast-paced, collaborative environment. Grow your career or find a new challenge. We are seeking bright, personable candidates who want to be part of a firm that prioritizes client service, professionalism, innovation, and ethical standards.

A DAY IN THE LIFE AS A HELP DESK ADMINISTRATOR

The Help Desk Administrator will provide technical assistance and support related to hardware, software, printers, copiers, phones, card access, audio/video equipment, and any other IT related asset. Excellent customer service is essential to your success. You will be responsible for prioritization, technical support solutions, and completing assigned processes in accordance with company procedures, ensuring accuracy, timeliness, and compliance with relevant standards.

In addition, the candidate will manage the request queue using a ITIL ticketing system, manage the inventory of IT assets, deploy images and computers, install software, and perform other duties assigned by the IT Director.

QUALIFICATIONS TO BE A HELP DESK ADMINISTRATOR

Associate or bachelor\'s degree with a technology focus

0-5 years of help desk and technical support experience

CompTIA A+, CompTIA Network+, or MCSA in Windows 10/11 preferred

Proficient in Microsoft networking environments, including active

directory, MS exchange, desktop, and server OS

Familiar with mobile OS platforms

Communicate effectively and professionally

Analytical and problem-solving skills

Maintain confidentiality of sensitive information

Be positive, empathetic, and professional at all time

COMPENSATION AND BENEFITS

The base pay range is \$21 - \$25 per hour. The pay offered is based on credentials, experience and location. The range may be modified in the future.

This position offers excellent benefits* for full-time employees, including:

Medical

Dental

Vision

Voluntary Life/ADD

Additionally, the Firm provides full-time employees at no additional cost:

Basic term life

Short- and long-term disability

Competitive 401k match

Employee assistance benefits

Paid vacation/sick/holiday

Dress for your day

JOIN OUR LEGAL TEAM

Do you have solid communication skills? Do the words well organized and detail-oriented describe you? Would you love to be part of a team dedicated to exceptional results? If so, we want you to join our team!

We understand your time is valuable, so our application process is quick and easy. If you feel that you would be right for this position, please complete our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Heyl Royster is an equal opportunity employer.

Visa Sponsorship is not available for this position.

*List is current at the time of posting but is subject to change.

\ \ \ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \

Heyl Royster

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