Overview

The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc.

Pay rate for this position: $19.20 - $25.80 / hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

Provide support for desktops, laptops, tablets, mobile devices, and their respective software.

Resolve computer hardware, software, internet, and web-based application issues.

Perform minor hardware repairs.

Imaging of computers with agency approved software and services.

Work with hardware vendors to resolve issues.

Mobile device setup (laptops, Chromebooks, tablets, smart phones.)

Printers and copiers support.

Utilize help desk ticketing system.

Provide remote and in-person support with provided tools as needed.

Follow up with end-user to ensure resolution.

Qualifications

Associates Degree or equivalent 3 to 5-year experience in an IT-related field.

Experience providing Windows desktop support.

Experience with remote support tools.

Proficient in Microsoft Office products.

Experience with Active Directory.

Reliable and organized.

Ability to work well in a team environment.

Excellent customer service skills.

Valid driver's license that meets Heritage Christian motor vehicle standards.

Physical ability to lift up to 30 pounds.

Our Commitment to Equity and Justice

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

Job LocationsUS-NY-Amherst and surrounding areas

Job ID 2026-11573

Category Information Technology

Heritage Christian Services

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