We are Henderson Brothers, a fourth-generation, family-owned insurance brokerage firm in Pittsburgh PA, and we are looking for a proactive and client-focused Account Manager to lead the implementation and ongoing management of Individual Coverage Health Reimbursement Arrangements (ICHRA) for our clients. This role serves as the primary point of contact for clients and broker partners, ensuring seamless setup, execution, and support pre & post-enrollment. Success in this role will be driven by exceptional organizational, project management, and relationship-building skills, along with strong technological fluency.

What You'll Do:

Lead all phases of ICHRA implementation and serve as the main liaison for clients and broker partners

Manage multi-step plan setup tailored to each client's specific needs

Deliver high-touch post-enrollment support to address coverage, billing, and administrative issues

Leverage technology to streamline plan management and enhance reporting

Provide clear training and guidance to HR teams and employees on ICHRA policies and procedures

Ensure documentation accuracy and regulatory compliance

Continuously improve workflows through problem-solving and process optimization

Local travel up to 30%, occasional domestic air travel

What You'll Bring:

Bachelor's degree in Human Resources, Business Administration, or a related field preferred

Experience in employee benefits account management or HR with a benefits focus preferred

Life, Accident, and Health License preferred (must obtain within 90 days of hire)

Strong understanding of employee health and welfare plans, including reimbursement models and compliance requirements

High proficiency with benefits administration platforms and Microsoft Office Suite

Strong project management and organizational skills

Natural relationship builder with excellent communication abilities

Tech-savvy with a drive to innovate and optimize systems

Proven ability to manage multiple projects, build client relationships, and deliver tailored solutions

Ethical, service-oriented, and collaborative mindset

Experience with Epic or Applied Solutions is a plus

Why Join Us?

Competitive compensation and a robust benefits package, such as:

Above benchmark health care plan

401(k) match

Education assistance, including student loan relief

Free company paid identity theft coverage

Hybrid in-office schedule

Supportive leadership and team environment

Company values focused on kindness, humility, teamwork, and a desire to provide truly exceptional service and solutions to our clients. It is these values that have earned our consistent nomination as a Top Workplace in Pittsburgh.

Henderson Brothers supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

Henderson Brothers Inc.

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Employee Benefits ICHRA Account Manager