Purpose: To facilitate Heartland's Values of being Welcoming, Real, and Transforming by showing hospitality both behind-the-scenes with administration duties and in-person to visitors, staff, and volunteers.

Essential Responsibilities:

1.Responsible for the Visitor Experience -- 5%

Upon arrival take the phone off night lines. Answer incoming calls with a welcoming attitude, transfer calls to appropriate Staff Members and/or take messages. Answer caller questions and route them to the appropriate area of the website for events, registrations, etc.

Greet visitors at the front desk, buzz visitors into the building, call or use the intercom to announce the visitor to the appropriate Staff Member.

Offer water or coffee to visitors upon arrival.

Place phone on night lines before leaving so callers can leave messages for the appropriate ministry area.

2.Administrative Support - 85%

Attend All-Staff Meetings, take minutes, and communicate them to the staff team.

Ensure proper file management and organization for churchwide documents.

Provide support to the Executive, Programming, and Teaching teams as well as the ministry areas completing administrative projects such as meeting notes, check reimbursement forms, credit card reconciliation, drafting letters/communications, printing documents, lamination, etc.

Administer the church's database; Planning Center, protecting the database from inaccuracies and actively innovates for ways to improve system use.

Manage the Church email address and direct inquiries to the appropriate staff members. Maintain confidentiality.

Order food and pick up for various meetings.

Pick up HCC merchandise orders, print jobs, etc.

Order staff nametags and create hospital badges as needed.

Support Finance with Amazon order reconciliation.

May assist in the background check process for volunteers.

Back-up to Heartla

HEARTLAND COMMUNITY CHURCH

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