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Department Focus

The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.

Job Description and Duties:

This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. You will be primarily responsible for the companys helpdesk ticketing system, assist with network and system administration, set up and deploy workstations, assist with server maintenance, and participate in on call rotation.

End User Support

Sets up, configures, and supports end user hardware and software

Troubleshoot and fix/repair desktop hardware/software issues at root cause Desire to work with users to ensure the available tools are functioning Quick response to user needs

Willingness to spend time helping users understand the best use of available tools

End User Training

Train staff on the proper/best use of available software

Create, update, and maintain end user documentation.

Work with departments to build customized documentation and training plans for current and new employees

Maintain the IT ticketing system

Work incoming tickets

Escalate as necessary

Product Center Support

Provide support for our PLM software.

Assist users with adds, moves, and changes in the system.

Assist with network support

Assist with servers and network hardware

Assist with patching servers

Assist with Network/System Administration

Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.

Minimum qualifications:

1-3 years of experience in a support position; customer service or

Help Desk @type position or a combination thereof.

Due to sensitive data handling for government contracts, U.S.

Citizenship is required.

An associate degree, or higher, in an IT related field or

equivalent work experience.

Advanced knowledge of Windows operating systems, required.

Installation, repair, and troubleshooting.

Knowledge/experience working with and managing a Microsoft Server

based network (Active Directory, DHCP, DNS, File Sharing) is required.

Experience working with a support ticketing system

After hours support of business applications is required.

Some travel may be required.

Excellent written and verbal communication skills required.

Experience working with and supporting the Microsoft Office suite

Experience administering and maintaining Product Center a plus

Experience with using and/or administering Microsoft SharePoint a

plus.

Experience supporting mobile devices in the enterprise is a plus.

IT Industry certifications are also a plus but not required.

Strong interpersonal and problem-solving skills

Outgoing and willing to take the lead on projects and initiatives

Ability to get things done in a timely manner but yet with high

quality and thoroughness

Detail oriented, organized, and highly motivated

Positive attitude and willingness to assist wherever needed

Great attitude towards teamwork and overcomingdaily challenges

Responsible for other duties as assigned

Hayward Tyler, Inc.

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