Description

Responsibilities

Answer incoming 911 calls and non-emergency calls for service

Determine the urgency and priority of each event and coordinates the appropriate level of response to protect the safety of the caller and emergency responders

Enter call details into the CAD system and prepare information for dispatch

Provide all pertinent information to responding units

Provide pre-arrival medical and fire instructions by utilizing Emergency Medical/Fire Dispatch protocols

Maintains contact with callers while dispatching calls to appropriate responders

Exhibits good judgment and decision making skills

Provides information via alpha page to update personnel as required or when requested

Receives, interprets, and processes information from public safety personnel in various entities, agencies or divisions and notifies other agencies for assistance as needed

Utilize a complex radio system to dispatch for various public safety agencies

Performs queries using TLETS/NLETS and other record management systems

Utilize multiple complex computers systems and programs where some may require specialized training

Utilize a complex filing system to manage various records and confirm the record is valid. This includes but is not limited to records for Hays County warrants, stolen property, missing person, criminal trespass warning, and protective orders

Complete entries using the Texas and National Criminal Information Center System. (TCIC/NCIC)

Requires the employee to be able to render credible testimony in any court proceeding to include Justice Courts, County Courts, District Courts and any U.S. Federal Court

Performs other duties as assigned

Education and/or Experience

Requires a High School Diploma or GED

Other Qualifications, Certificates, Licenses, Registrations

TCIC/NCIC certification within 6 months of employment

TLETS/NLETS certification within 1 year of employment

Basic Telecommunications license preferred or must be obtained within 1 year of employment

9-1-1 equipment training within 6 months of employment

TDD training within 6 months of employment

Emergency Medical/Fire Dispatch certification within 6 months of employment

CPR certification within 1 year of employment

Ability to meet continuing education requirements

Must successfully complete prescribed training program and attend all assignment training courses

Required to obtain a 70% or higher on a computerized skill based proficiency assessment

Class C TX Drivers License

Must be 18 years of age

HAYS - COUNTY OF

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