Navigator - Customer Service - CFSS

Mankato, MN

Full Time

Entry Level

Navigator | CFSS

Harry Meyering Center is seeking a friendly, organized, and customer-focusedNavigatorto join our Community First Services and Supports (CFSS) Consultation Services team.

As a Navigator, you'll be the first point of contact for individuals seeking CFSS services. You'll answer questions, guide participants through the enrollment process, coordinate appointments, and help ensure information is accurately documented and shared. This is a great opportunity for someone who enjoys helping others and has strong communication and customer service skills.

Schedule:Full-time, Monday-Friday, 8:00 AM-4:30 PM

Location:Mankato, MN

Wage:$18.50/hour

What You'll Do

Serve as the first point of contact for participants seeking CFSS services.

Respond to questions and provide helpful, professional customer service by phone, email, and in person.

Guide participants through the application and enrollment process.

Collect and enter participant information into databases.

Coordinate appointments and meetings with facilitators.

Maintain accurate records and distribute necessary documents to participants and service providers.

Conduct required participant check-ins and document outcomes.

Handle multiple calls, messages, and tasks while maintaining confidentiality.

What We're Looking For

High school diploma or equivalent.

Previous customer service experience.

Strong verbal and written communication skills.

Basic proficiency in Microsoft Word and Excel.

Ability to learn and navigate database systems.

Ability to work independently and as part of a team.

Commitment to confidentiality and person-centered services.

Preferred Qualifications

Experience in healthcare, long-term care, or human services.

Ability to speak multiple languages.

Why Join Harry Meyering Center?

Paid training to help you succeed.

Consistent Monday-Friday schedule.

Competitive pay and benefits for eligible full-time employees.

Overtime opportunities.

Employee referral bonus program.

Meaningful work helping people live their best lives!

Interested in joining our team?

We'd love to hear from you! Apply today or contact us with questions.

Email: [email protected]

Phone: (507) 387-8281

Harry Meyering Center, Inc. is an Equal Opportunity Employer.

It is the policy of HMC to afford equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, mental or physical disability, sexual orientation, status with regard to public assistance, or any other characteristic protected by law. This policy applies to all aspects of the application process and employment relationship.

Harry Meyering Center

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