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General Description

Provide pricing and lead times to customers and/or representatives using company guidelines in order to secure orders. This role serves as a key point of contact for customers, ensuring orders are quoted, entered, and processed accurately while maintaining a high level of customer service. The Inside Sales Representative works closely with Engineers, Operations, Quality, Supply Chain and Business Development Managers to ensure customer requirements align with manufacturing capabilities.

Responsibilities

Respond to customer and representative inquiries by providing

pricing, lead times, and product information in accordance with company guidelines.

Understand customer requirements, applications, and specifications

to support accurate quoting and order entry.

Prepare customer quotes and enter customer purchase orders into the

system.

Review customer purchase orders to ensure product, pricing, and

delivery accuracy.

Maintain visibility of orders throughout the quoting and production

cycle and communicate status updates to customers.

Route technically complex or advanced opportunities to Sales

Engineers or Sales Management for further development and closure.

Support channel partners by building relationships and assisting

with pipeline development.

Act as a liaison between customers and internal departments

including production, planning, quality, and engineering.

Expedite orders as required and assist with resolving delivery or

production issues.

Gather information related to returns, rework, or restocking and

coordinate resolution per company policy.

Maintain accurate sales files, CRM data, and order documentation.

Perform other duties as necessary.

Comply with AS9100 directive specifically Section 7200, Customer

Product Quality Requirements.

Minimum Qualifications:

Bachelors degree (BA/BS) or equivalent combination of education and

experience.

Minimum of 2 years of inside sales, sales support, or customer

service experience.

Strong communication, listening, and presentation skills.

Proficiency in Microsoft Office Suite; experience with ERP and CRM

systems preferred.

Ability to multitask, prioritize, and manage time effectively in a

fast-paced environment.

Strong attention to detail and follow-through.

Job Requirements

Must be able to comply with all company policies.

Deal with customers in a professional, courteous and timely fashion.

Harbour Industries LLC

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