Customer Service Supervisor

Job ID

2025-29650

Positions

Job Location

US-UT-Salt Lake City

Telecommute

Location-Specific Position

FT/PT

Full-Time

Category

Supply Chain | Warehouse

Why Us?

Fillauer is a global leader in orthotic and prosthetic innovation that empowers clinicians and patients to achieve their best functional outcomes. With manufacturing and RandD locations in Tennessee, Utah, and Sweden, Fillauer supports a strong upper limb product line, a robust offering of prosthetic feet, a variety of orthotic devices, and a collection of tools, equipment, components, and materials. Founded over a century ago, Fillauer is dedicated to helping individuals with limb loss and limited mobility return to daily activities and achieve new heights. We are an equal opportunity employer and value diversity at our company.

Could This Be For You?

Fillauer is searching for a Customer Service Supervisor to join and lead our Salt Lake City based Customer Service team. This position is in direct communication with our National Customer Experience Manager, ensuring we meet expectations from order to shipment and providing a smooth ordering process for our customers. The ideal candidate will demonstrate excellent customer service and professionalism with strong leadership skills.

Your Impact

Assist in managing employees who work in the customer service department.

Oversee daily activity of the department ensuring policies and procedures are followed.

Assist with departmental recruiting, training, performance evaluations, development of team and identifying opportunities for other staffing needs.

Monitor department KPI reporting and ensures service volume and timeliness quotas are met.

Handle escalated calls, emails, and complaints ensuring customer satisfaction.

Manage complex service issues with a sense of urgency and professionalism.

Communicate effectively with team members to resolve issues.

Monitor open orders and investigate any delays with internal departments. Designate customer notifications when delays or other order issues do arise.

Create and maintain reports requested by National Customer Experience Manager or VP Sales and Marketing.

Evaluate potential new customers and create new customer accounts in company ERP and CRM systems.

Update customer account information and contact details in company ERP and CRM systems.

Create miscellaneous invoices and credit memos.

Maintain accurate records of internal and external customer interactions documenting all details of transactions and inquiries as well as any actions taken.

Keep the patient at the center of everything you do, building lifelong trust.

Foster open collaboration and constructive dialogue with internal and external colleagues.

Respond to change with recommended solutions/process updates.

Focus on superior outcomes and calibrate work processes for... For full info follow application link.

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

HANGER PROSTHETICS ORTHOTICS INC

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Customer Service Supervisor