Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

030809 Customer Service Representative (Onsite) - Manufacturing (Open)

Job Description:

Are you ready to be part of something big? Consider working at our new state-of-the-art, cutting-edge Corrugated Sheet and Box Manufacturing facility right in the heart of Dallas, Texas!

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best-performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for lifes essentials.

ROLE OVERVIEW:

We are seeking a seasoned Customer Service Representative (onsite) who is passionate about providing legendary customer service to our customer base and vendors. The position will be part of a new team assembled to work onsite at our soon-to-be-opened 350,000 sq. ft. State of the Art Corrugated Box and sheet Manufacturing facility.

Some of the benefits you will enjoy from Day 1:

Comprehensive Medical, Dental, and Vision Insurance

Eligible to accrue up to 3 weeks of vacation

Annual incentive program eligible

10 paid holidays

401K company contribution with Employer match up to 6%

Employee Assistance Program

Discounts website

Paid Parental leave

Tuition assistance program (up to $5,250 p/yr)

Much more

Other benefits subject to a waiting period:

Profit-sharing plan

Knowledge/Skills and Education

High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience

Demonstrated skills in verbal and written communication.

Solid knowledge of products and services.

Proficient computer skills with the ability to learn new software. MS Excel is required, and ERP Systems knowledge is a plus

Good knowledge of basic office equipment

Good organization and data entry skills.

Good attention to detail.

Self-starter who can work with minimal supervision.

Major Responsibilities

Serves as the primary contact between Greif and its customers.

Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.

Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.

Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.

Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures. In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.

Responds to customer requests for samples or specifications and other services. Involves field sales personnel as appropriate.

Assist in resolving and preparing documents for billing corrections.

Assists in setting up new customer accounts.

Assists in the orientation and training of other employees as requested.

Develop knowledge of products, policies, and procedures necessary to perform job duties.

Maintains excellent records.

May participate in problem-solving teams for continuous process improvement.

Review inventory levels with sales representatives to minimize inventory orders

Assist in the development and maintenance of item specifications.

Demonstrated skills in verbal and written communication.

Data entry for box and sheet pricing

-Centralize COUPA/Purchasing reviews and POs

Drop and rental trailer pool tracking

Costing audits for box/spec profitability

Vendor relationship development for pallets, ink, etc.

Performs other duties as assigned.

LI-MK1

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at

www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greifs Equal Opportunity Policy.

Equal Opportunity Employer

GRIEF PACKAGING LLC - GREIF

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Customer Service Representative (Onsite) - Manufacturing - 030809