About Greater Cleveland Regional Transit Authority

GCRTA was formed in 1974 with the mission of providing public transit services to 59 communities and 1.2 million residents of Cuyahoga County. As the largest public transit agency in the State of Ohio, GCRTA's service options include bus, BRT, trolley, paratransit and three rail lines. GCRTA makes connections that empower individuals, neighborhoods, and communities to rise.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS.)

The Greater Cleveland Regional Transit Authority (GCRTA) is seeking a highly skilled Internal Communications Supervisor. They will supervise and coordinate the development, implementation, and delivery of internal communications that support employee engagement, organizational initiatives, and GCRTA's strategic priorities. Oversee assigned staff and internal communication channels, ensuring messaging is timely, accurate, consistent, and aligned with Agency brand standards. Coordinate cross-functional communication efforts, lead internal communication projects and campaigns, and monitor communication effectiveness to drive continuous improvement and support informed, engaged employees.

Coordinates, assigns, and oversees internal communication channels, including the intranet, digital signage, email bulletins, newsletters, and other employee-facing platforms, while maintaining the internal communications editorial calendar. Reviews and approves content to ensure communications are timely, accurate, consistent, and aligned with approved messaging, Marketing standards, and brand guidelines.

Organizes implementation of internal communication plans by directing timelines, assigning work, managing stakeholder coordination, and supervising projects that support GCRTA initiatives and priorities. Develops communication procedures and best practices, oversees crisis communications, and monitors communication effectiveness to improve employee engagement and organizational consistency.

Manages the development, review, and distribution of internal communications to ensure messaging is clear, consistent, audience-appropriate, and aligned with GCRTA's tone, voice, and brand standards. Guides assigned staff and collaborates with the Director of Marketing and department stakeholders to ensure communications support organizational priorities and complement public-facing messaging, when appropriate.

Supervises internal communications staff by assigning work, establishing priorities, providing guidance and coaching, monitoring performance, and recommending personnel actions in accordance with Agency policies. Leads internal communication projects and reviews work to ensure quality, consistency, and timely completion.

Supervises internal communications supporting employee-facing events, campaigns, trainings, town halls, recognition activities, leadership updates, and strategic announcements by assignin

Greater Cleveland Regional Transit Authority

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Internal Communications Supervisor