JOB DESCRIPTION: Medical Records Clerk

REPORTS TO: Medical Records Supervisor

Why GLEC?

At Great Lakes Eye Care our core focus is to provide Christ-like, compassionate eye care. We provide exceptional multi-specialty treatment of eye disease for our communities and worldwide.

Our core values are:

Selfless, Christ-like care for others. Relentless pursuit of excellence. Passion for patient experience. Teachable spirit, curious mind.

As a Medical Records Clerk, your role involves overseeing the medical records to meet the needs of the office and other healthcare providers. You will be maintaining the integrity of the medical records, focusing on patient confidentiality. You will be ensuring efficient and accurate handling of patient documentation to support clinical operations and ensure compliance with HIPAA and other regulatory standards. This role requires attention to detail, knowledge of medical terminology (particularly ophthalmic), and proficiency in electronic health record (EHR) systems. Let's delve into the key duties and qualifications:

Duties and Responsibilities:

Releasing Medical Records:

Retrieves, locates and delivers patient records to the requesting party. Handles telephone information requests with courtesy, accuracy, and respect for patient confidentiality. Handles requests from audits with courtesy, accuracy and time management. Understands and can respond to court subpoenas, outgoing medical records requests, and internal medical records requests in a timely manner.

Pulling/Filing of Charts:

Pulls medical records for the next days patients prior to patient visit in accordance with patient schedule. Helps file medical records until the end of shift. Retrieves and delivers the medical record upon the request of physician and co-workers.

Scanning/Data Entry:

Scans records from other doctors, forms and any other items that might need to be scanned into patient's electronic chart. Enters accurate data from charts into patient's electronic medical records. Enters accurate data from referrals/records from other doctor offices into patient's electronic medical records

Other Responsibilities:

Maintains an accurate on-site filing and retrieval system. Delivers faxes throughout the day. Maintains a log of transferred medical records or records in storage. Maintain the daily operation of outgoing/incoming mail. Purges and stores inactive medical records per policy and procedure.

Appointment Scheduling/Answering of Department Calls:

Listen to patients' needs and determine the appropriate appointment @type. Coordinate appointment times that work best for both patients and doctors. Answer medical records phone calls and emails with professionalism.

Communication:

Respect co-workers, doctors, and patients. Resolve conflicts with releasing records promptly. Respond to emails in a timely manner.

Qualifications:

Ability to handle multiple calls and prioritize patients' needs. Strong communication and interpersonal skills. Excellent organizational skills and attention to detail. Able to file alphabetically or numerically. Understanding of HIPAA and patient confidentiality protocols. Computer Skills: Familiarity with the basic workings of computers.

PHYSICAL DEMANDS: Must be in good physical and mental health. Must be able to sit, bend, and/or stand for long periods of time filing charts and scanning of documents. Must have good hearing and legib

Great Lakes Eye Care

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