Position Description: As an Account Coordinator at Grand Rapids Label, you will play a pivotal role in ensuring customers always know where their orders stand and every request is answered and closed out. You will be responsible for overseeing daily and weekly shipments, managing a high volume of email communications, keeping customers informed with prompt, proactive updates, and handling various other critical tasks that are integral to our operations. You will also be cross-trained in inventory management, demand forecasting, and production order planning to provide backup coverage across the team. This role requires a detail-oriented and proactive individual who thrives in a dynamic, fast-paced environment. You will collaborate across multiple departments and teams, balancing competing priorities while ensuring exceptional service delivery. The ideal candidate will possess a strong ability to manage and prioritize multiple responsibilities, all while maintaining accuracy and efficiency.

About the Role:

We are looking to expand our Team! We are seeking someone who thrives while being challenged, someone who enjoys the energy and variety that comes with a role where no two days are the same. If you are someone who excels in a high-pressure environment and is motivated by the opportunity to contribute to a rapidly growing team, please apply and meet with our team. We work really hard, but we have a lot of fun doing it!

Key Responsibilities:

Coordinate daily and weekly shipments and serve as the primary contact between Grand Rapids Label and business customers, owning every request until it is closed out, while ensuring customer satisfaction through prompt, efficient, and friendly communication.

Build strong customer relationships by gaining a deep understanding of their needs, resolving issues proactively, and escalating risks or customer signals to Sales.

Track and manage production orders, communicate expectations and timelines to customers (including committed delivery dates and proactive updates whenever a date changes), and collaborate across teams to ensure smooth execution of operations.

Handle a high volume of emails and other communications, supporting overall operational success through efficient task management.

Cross-train in order entry and planning to provide backup coverage, including managing and optimizing inventory levels, forecasting high-volume customer needs, and planning production runs based on forecasts and purchase orders to ensure timely delivery and smooth operations.

Job Knowledge, Skills & Abilities:

Proven ability to build strong relationships by effectively resolving customer issues and complaints.

Experienced in conflict management, teamwork, and negotiation.

Strong communication and organizational skills with exceptional attention to detail.

Comfortable communicating by phone and email, including sharing delays or difficult news early and clearly.

Adaptable, with excellent people skills and a proactive "roll-up-your-sleeves" work ethic.

Self-motivated, accountable, and able to prioritize tasks effectively.

Proficient in MS Office (Word, Excel) and general computer applications.

Eager to learn and continuously improve.

Capable of retaining detailed information and processes.

Works with a sense of urgency to ensure customer needs are met promptly, preventing downtime.

Work Experience Requirements:

Previous experience in Customer Service that specializes in Automotive Planning, Project Management or similar high-pressure roles, will be highly beneficial.

Demonstrate proficient computer skills, especially in MS Office programs, and the ability to learn and use a variety of supplier websites.

Grand Rapids Label Company

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