GENERAL RESPONSIBILITIES:

To lead daily operations of the assigned specialty store while modeling a strong work ethic, excellent customer service, and Goodwill's mission-driven values.

To encourage and promote positive associate, customer, and donor relationships that support sales growth, operational excellence, and the profitability of Goodwill Industries. To establish and maintain positive relationships with clients, associates, customers, and donors in support of Goodwill's mission services.

SPECIFIC RESPONSIBILITIES:

To assist the store manager in the development and operations of the assigned Second Story to maximize retail market share and donations in compliance with the annual operating budget.

To complete any Management training classes available from Goodwill University.

To supervise associates and clients in the day-to-day operations of the Second Story location and to also help cross train associates in other areas of responsibility for Second Story.

To accurately operate the cash register and barcoding devices for product.

To successfully maintain monthly inventories, supplies, and prepare daily reports accurately and timely.

To accurately check in shipments from stores. Including tracking pieces produced per store.

To identify and properly value items that exceed set pricing for Second Story.

To maintain proper rotation of product and ensure fullness of Second Story Retail Space.

To help ensure that all production is exceeded to benefit the location.

To process, stock, merchandise, alphabetize and price merchandise while maintaining the quality of the product selected.

To monitor inventory of product for processing and communicate needs to Retail Store Manager.

To perform and assign where needed general housekeeping, custodial and janitorial duties as may be scheduled and assigned.

To attend all training and established managers meetings as scheduled.

To ensure compliance with established Goodwill policies and procedures.

To assist at other locations as needed

To work with the Second Story team to maximize growth of the location.

To adhere to all attendance policies and all LP policies and procedures.

To perform all other duties as assigned.

Responsible to:

Senior Manager of Retail Excellence

Education: High School diploma or equivalent

Work hours As assigned by store location; must be flexible to meet the changing needs of the store.

QUALIFICATIONS, REQUIREMENTS, AND WORKING CONDITIONS

Work Experience: Two to three years of retail experience, or experience in a relevant field, highly preferred. Must demonstrate strong leadership skills, including planning, organizing, directing, merchandising, training, and customer service.

Physical Requirements: Daily requirements may include climbing, balancing, reaching, talking, hearing, seeing, standing, stooping, kneeling, handling, lifting, carrying, pushing, and pulling. May be exposed to dust and odors. May be required to perform limited work outdoors.

Safety and Security: Responsible for following all safety and security requirements, as directed by Goodwill policy.

Work Attire: Each associate is expected to present a fashionable, neat, and clean appearance that reflects Goodwill's positive image in the community. Each associate is required to follow the dress code, including wearing the required name badge where visible at all times.

Additional Duties: This job description is not intended to be all-inclusive. The associate may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Goodwill Industries of Upstate/Midlands of SC and SCVIA

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