Mission Contribution:

Supports the Missions Services staff by being the voice and first contact for callers and guests at the community center. Explains the mission, services and programs of the agency to internal and external customers.

Function:

Provides clerical and administrative support to the Mission Services division (Workforce Development, Education Services, Support Services and/or Children and Family Services) departments and often serves as the first point of contact for information regarding services.

Essential Functions:

Provide exceptional customer service by consistently demonstrating enthusiastic, positive and effective greeting and assistance to callers, visitors and coworkers.

Conveys clear and accurate information regarding Goodwill Mission, services, programs, staff and locations to internal and external customers.

Receives and routes calls utilizing computerized voice mail system for all incoming lines.

Takes and delivers messages accurately utilizing voice mail system or written messages as necessary.

Creates, @types, and modifies documents on computer utilizing Microsoft Office (Word, Excel, Publisher, PowerPoint, and Outlook) software accurately; Providing timely correspondence, memos, reports, flyers, brochures, signs and other data for staff as needed.

Receives and directs incoming and outgoing mail, daily.

Greets all visitors providing information and assistance as needed in accordance with Goodwill standards of customer service. Routes visitors to proper destination adhering to established security procedures.

Assists visitors with faxing, scanning, copying, and accessing computers while ensuring the participants are adhering to set computer usage times/allowable usage, etc.

Ensuring visitors receiving services are completing the data collection form for those services.

10.

Maintains visitor logs

11.

Distributes job opening lists and provides guidance for on-line applications

12.

Accepts donations and issues receipts

13.

Receives and checks vendor deliveries

Assists with collection of data entry of information in the agencys program services database and/or other reporting systems.

Assists with the medical assistance program by taking applications, giving out equipment and securing needed equipment by working with the Medical Equipment Coordinator.

16.

Coordinates and maintains the schedule for meetings at the location.

Assist staff as needed including filing, making copies, grading papers, making phone calls, preparing folders and other clerical duties.

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Goodwill Industries of the Gulf Coast

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