Join Golden Valley Electric Association as a

Member Services Representative Iin the vibrant city of Fairbanks, Alaska. This position offers an exciting opportunity to be a key player in fostering positive member relationships while working within a dynamic team. With a competitive pay rate of

$26.28 Hourly Grade 6 DOE, your contributions will be valued and rewarded. You will have the chance to enhance your professional skills while engaging with diverse members of the community. By helping others find solutions, you will be making a direct impact on the lives of our members and the mission of the cooperative.

Embrace this chance to be part of an innovative team dedicated to service excellence and cooperation. You can get great benefits such as

Defined Pension, 401(k) match, Health insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Bereavement Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements. Join us and elevate your career in a rewarding environment where your efforts truly matter.

A little about Golden Valley Electric Association

GVEA is an electric cooperative which maintains 3,292 miles of transmission and distribution lines, 40 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, the University of Alaska-Fairbanks, and all of the electric utilities in the Alaska Railbelt, extending from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

What it's like to be a Member Services Representative I

As a

Member Services Representative Iat Golden Valley Electric Association, you will play a crucial role in supporting our members through one of our three key sub-departments:

Frontline, Billing, or Credit. In the

Frontlinedepartment, you will serve as the initial point of contact, assisting members with account creation, payments, outages, and general information about the cooperative while maintaining a calm and professional demeanor during high-stress situations. In

Billing, your attention to detail will be essential as you analyze and explain bills, set up budget billing, and address usage inquiries. In

Credit, you will assist members facing disconnection or financial hardship by establishing payment arrangements and guiding them toward available resources.

Your strong communication skills and empathy will be instrumental in building trust and delivering high-quality service, ensuring that our members feel supported and informed every step of the way.

What you need to be successful

To excel as a Member Services Representative I at Golden Valley Electric Association, candidates must possess a blend of skills and experience vital for delivering exceptional service. A high school diploma or equivalent is required, along with two years of direct customer service experience in a service industry, and at least one year of cash handling experience. Successful representatives will demonstrate strong communication skills and empathy, enabling them to connect effectively with members. Proficiency in using customer service software and tools is essential for managing accounts and processing transactions efficiently.

Knowledge and skills required for the position are:

EDUCATION:

High school diploma or equivalent required.

EXPERIENCE:

Two years' experience working in a direct customer service-related capacity in a service industry.

At least one year of cash handling experience.

READY TO JOIN OUR TEAM?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application. We're looking for talented individuals like you to join our team and help us achieve our goals.

GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks. Background checks will be conducted on all final candidates as deemed necessary. All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://gvea.applicantpro.com/jobs/3804345-430493.html

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

We prohibit unlawful discrimination or harassment on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic to the extent protected by federal, state, or local laws.

Golden Valley Electric Association (GVEA)

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Member Services Representative I