This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13405152

This position is well suited to individuals with healthcare call center experience who are compassionate and comfortable talking with families in bereavement.

Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and northwest Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.

The Tissue Authorization Specialist contacts family members of potential tissue and/or eye donors to request authorization of tissue donation and to conduct medical/social history (UDRAI) interviews.

(This is NOT a Billing Position)

NOTE: This is a mid-shift position with a fixed biweekly rotational schedule. One week in Itasca, IL for orientation is required.

Hours for the position are 1200-0000 Central Time. The rotational schedule is as follows:

Every Sunday, Monday, Tuesday and alternating Saturdays.

Essential Functions

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Advance Gift of Hopes mission, vision and core values: providing

compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.

Acquire and manage confidential records, and ensure that information

is protected according to all standards, regulations, and policies

Compassionately advocate for authorization of donation and honor the

wishes of registered donors, by providing information to legal next of kin by phone

Conduct and obtain telephone authorization from potential donor

families for tissue and eye donation; complete necessary paperwork accurately

Conduct thorough UDRAI interviews according to protocol and with

appropriate understanding of donation criteria; complete necessary paperwork accurately

Validate tissue and eye referrals for eligibility prior to approach

and during/after completion of UDRAI; forward appropriate referrals to eye banks in accordance with established protocols

Update relevant stakeholders on the status of referrals in a timely

manner

Communicate accurate referral information with the appropriate

supervisor, administrator on call, logistics personnel, and/or partner organization(s)

Maintain regularly established authorization goals that align with

the organizations strategic goals

Successful completion of routine competency evaluations is required

for this position

Gift of Hope Organ & Tissue Donor Network

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Tissue Authorization Specialist